Téléphone: +441915168080
Adresse: 11 Crozier St, Sunderland, United Kingdom
Ville: Sunderland
Menu Plats: 6
Avis: 1075
Site Web: https://eatandrepeat.co.uk/restaurant/detail/roll-with-it---crozier-street
"Never experienced anything like it! Not only did 3 breakfasts take over 2 hours to arrive,it was cold and not of great quality but that wasn't the worst bit of the experience! Customer service was absolutely appauling, the staff were rude, unapoligetic and liars!!! I...placed my order at 10.56am I rang 1 hour later at 11.56am to be told my order had left the shop, I then phoned again at 12.18 as my food still hadn't arrived and I expressed my frustration that I had now been waiting 1hour 20mins to be told they weren't doing it on purpose it wasn't their fault and in actual fact the food had not yet left the shop despite being told 20 mins previously it was on its way! 12.45 came around and still no food, phoned again to then be told in a very rude manner that it was my fault the food was taking so long because I should have phoned earlier and did I not realise they were busy! I said no I didn't because noone had informed me on the phone! I proceeded to voice my anger in the hope that someone would do something for the trouble but she said she can't do anything and did I want it or not! The food arrived at 1pm and I had to pay full price- £15.45 for 3 breakfasts that took 2 hours to arrive to be spoke to like **** and the food was cold and not of good quality! I will never ever order from roll with it again and I would advise others not to unless you want the worst customer service ever experienced!"
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