Téléphone: +441452830477
Adresse: Main Street, Cotswold, United Kingdom, GL17 0
Ville: Cotswold
Menu Plats: 9
Avis: 829
"My daughter and I visited this pub a few months ago. We had heard that the food could be a bit of a hit-and-miss affair. However on this occasion we had a lovely meal. We met the proprietor who seemed a very pleasant chap. Last Sunday we went for lunch 7 of us. Well. Unfortunately, on this particular day it was definitely a miss. The Turkey was very good, but unfortunately a couple ordered roast beef which was tough and hard to eat. 1 person did not eat her meal at all. Roast potatoes were hard and the roast parsnips done to a crisp. A very tiny sausage in a small piece of bacon and a tiny round ball of stuffing was what constituted the trimmings. My son in law ordered a latte, which was weak watery and undrinkable. My daughter and I ordered Irish coffee which was weak, watery, very sweet and the cream on top had been sprayed out of an aerosol can, it was horrible. When paying the bill I met the proprietor for the first time since the initial occasion when all had been so good. I mentioned how disappointed we were with the meal and what the problems were and I was met with complete indifference, no apology and certainly no refund. Hard to believe that this was the same person! Sometimes it's not what goes wrong it's how things are dealt with when they do go wrong. The waiting staff were lovely and helpful but on the basis of hit and miss, I need to go to a pub where the proprietor actually cares about his customers and is there to put things right if things go wrong? Shall never go back and I live locally."
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