Téléphone: +441372729618
Adresse: 8 South Street, Epsom KT18 7PF, United Kingdom
Ville: Epsom
Menu Plats: 35
Avis: 2027
Site Web: https://pizzaexpress.com
"My sister booked a family meal for 11 to celebrate my mums birthday this Friday gone for Saturday the 14th four groups of the family came from different locations as this was the closest PE. My family and I were there first to arrive, it was obvious that there wasn’t a large table set for us, my sister who booked it arrived next and on arrival we were told that there wasn’t a booking! The manager asked when she had booked it she replied yesterday lunch and had spoken to a man, the manger denied there was a man working and that we hadn’t booked! Can the manager please enlighten me to why four families travel without a booking to celebrate someone’s birthday? Did we do this to just waste our time?We paid to park in the Ashley centre to what waste money!!! No apology, no attempt to try to resolve the matter, just we are very busy you can wait an hour and a half or we can sit you on two different tables! There were no tables available that could have been pushed together so we would have been sat well apart. I cant understand how after Covid and all of the hospitality industry have been so prominent in telling us all how hard they have had it can simply mess this up and not resolve the issue! The curt attitude of the manager was appalling. I’m glad it wasn’t me that made the booking, I wouldn’t have been so polite,and before the manger denies we booked , please find attached the call register from my sisters phone on the Friday.Won’t be returning, which is a shame as its the most local to my mum’s, Prezzos it is! We then got a table at the Worcester Park branch who couldn’t have been more accommodating."
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