Téléphone: +441325300400
Adresse: Coatham Mundeville,Co. Durham, DL1 3, Darlington, United Kingdom
Ville: Darlington
Plats: 7
Avis: 726
Site Web: http://www.hallgarthdarlington.co.uk/restaurant.aspx
"I made a reservation at Oswalds for my grandmother's 90th birthday with 16 guests. The initial communication via email and phone was good, but we were placed in a private room despite requesting a non-private room. We were expecting to be seated in the conservatory, which was my grandmother's preference. Unfortunately, some guests couldn't attend due to Covid, and we were overcharged for the extra meals that were canceled in advance. It took weeks of following up to get a refund. Apart from the money issue, the lack of customer service was disappointing. The events team was responsive, but the waiting staff on the day seemed unhappy, and the management was unhelpful and lacked knowledge of the situation. They offered no apologies and came across as uncaring. Good customer service and friendliness cost nothing, so it's a shame that this experience was not more positive. I won't be booking any future events at the Hallgarth or recommending it to others."
Tous les prix sont des estimations.