Téléphone: +441642260600
Adresse: 93-129 Albert Rd, Middlesbrough, United Kingdom
Ville: Middlesbrough
Plats: 8
Avis: 4969
Site Web: https://www.bistrotpierre.co.uk
"Such a shame because I really wanted to like this place. To begin with the biggest issue, a gluten intolerant member of our party was served regular bread despite clearly and specifically ordering gluten free. Luckily this is not a life threatening allergy otherwise things could have been a lot worse. She 's now suffering severe stomach pains and feels very lucky that is all. Unfortunately this wasn 't the only issue we had. We were quite a large party (12) for father 's day breakfast. We booked well in advance. After being seated it was about 20 minutes before someone took drink orders. The restaurant was maybe half full. So this seemed like an unnecessarily long wait, but I could overlook this. When a server came to bring cups for the advertised 'unlimited ' tea or coffee we were practically shouted at WHO ORDERED COFFEE??? , and when we didn 't immediately answer cups were thrown down onto the table and we were told to hand them out to whoever wanted them. Now, let me be clarify that this wasn 't casual friendly service (with which I am more than happy in any establishment) but outright aggressive and rude. I felt like I was in punishment for daring to come to a restaurant. A bad continuation to a poor start. Well, once we finally got our food orders in we waited almost an hour during which we had no service. No one checking in, no one refilling drinks (which were advertised as unlimited), no one apologising for the wait. And again, the restaurant was only half full. It is a shame because I am sure the staff can do better. I don 't know why there wasn 't slightly more effort made. I can deal with a long wait if the staff make you feel comfortable in the meanwhile. But sadly I felt the opposite. I felt I was imposing. Which is bizarre in a restaurant where I am paying to eat and drink. The food itself was good enough but poorly presented (see photos). But unfortunately the whole experience was topped off by serving an allergen to a customer who clearly stated her restrictions. Perhaps this was just a bad shift. But I 'd say the team need to take a look at their errors and seriously make some changes so that your diners feel welcome and comfortable. I 'm afraid you 've lost 12 customers today! What an awful shame."
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