"We arrived early due to journey time so we went to see if we could check in early, we were told we could not check in early (which we did not expect) but wanted to leave our luggage for later on so that we could go and have a look around the local areas, we were told that they could not do this due to not having any storage area. Check in time finally arrived and 3 of the party went to check in and were told that they had to pay £100 gold fee against your room for damages and as the bar do not accept cash or card payments after 11pm. We were not told of this and neither were the bride and groom. On going to our room it was noted that the key for my elderly grandfather did not work after numerous attempts of going up and down the stairs, (lift was broken and in the process of being fixed) On entering our rooms they were the same near enough. After the rest of the party checked in it was brought to light that they did not even pay a fraction of the price that we paid on checking in. That evening came when we went to one of the parties room and it was noted that the air conditioning was not actually working (digital) this was reported the following morning early,, but after numerous attempts to then be told it will be fixed, but for now we can offer you some more fans (Already had 2) that evening they still had not received any information about the air con so we went to reception to ask to be told it will not be fixed until Tuesday, at which point the room was 26 degrees. Another fan was offered but this was declined. They are not ones to make a fuss but this was not acceptable as all other rooms had air conditioning apart from there’s. Nothing was done to reimburse having to stay in a boiling hot room. Breakfast was lovely, catering for allergies which is cooked fresh, thank you chefs. Housekeeping lovely and clean but please pay attention to bathroom corners. Bar staff, thank you for your prompt service during our stay. Receptionist please use your manners (don’t apply to all) it’s not the customers fault if things don’t work, down to Maintenance."