Frankie Benny's Hemel Hempstead

We had the sirloin steak and spent our entire meal chewing the steak as it as so bad. We did complain and get our money back on one steak but spoilt the meal completely.

Frankie Benny’s booking system no longer picks up bookings made on open table (according to staff at Hemel). So turning up for a kids Birthday and being told they are full and can’t fit us in was not great.

The food is great although pricey, the service was a bit annoying because they kept forgetting us, but the most annoying thing is they had no record of my booking through Open Table and we were therefore lucky they had a spare table.

Not impressed. We waited 20 minutes for each of our drink orders, and then it took an additional 15 minutes for the drinks to arrive. We had to flag someone down for the dessert menu, as no one came to offer it to us. We also ordered more drinks and had to wait again for them to be served.

No record of our booking. We waited ages to be served, ages for our drinks and ages again for our food, which wasn’t great. Only came as it was daughters 7th birthday but she was practically falling asleep at the table by the time it got to dessert time, so we didn’t bother having one and went home.

had a nice eating, but felt pressure from the waiter to get our order, we ordered a starter and it was still eating when he said I thought they were ready now because your nets are on the way! then after the pudding he brought us our bill that we had not asked how to order the coffee to the left feeling disappointed x

We booked a table of 10 via the App it was easy and the email confirmation came straight away we arrived at the restaurant to be told they had no knowledge of our booking!!! They found places for us all split up on separate tables.... what a joke to top it off the food and service was really poor they gave us a discount due to Open Tables poor operations and it ruining our night out. I am. It sure we should use the app again

Our experience at this restaurant was incredibly disappointing. The service from the waiter was unacceptable; we felt completely ignored at our table. The starters were dry and served cold, and the garlic bread was icy. The manager seemed uninterested in our complaints and focused more on attending to other tables. We will definitely not be returning to this restaurant. They completely ruined our little girl’s 8th birthday celebration.

This was truly one of the most disappointing experiences we've ever had. The service from the waiter was abysmal; we were completely ignored at our table. The starters were dry and cold, and the garlic bread was practically frozen. The manager appeared uninterested in our complaints and seemed more focused on serving other tables. We will not be dining at this restaurant again, despite them having celebrated our little girl's 8th birthday.