Fenwick - Carte

Ayr Road, KA3 6AU, Kilmarnock, United Kingdom

🛍 Wine, Coffee, British, Ice Cream

3.9 💬 1034 Avis
Fenwick

Téléphone: +441560600478

Adresse: Ayr Road, KA3 6AU, Kilmarnock, United Kingdom

Ville: Kilmarnock

Menu Plats: 35

Avis: 1034

Site Web: http://thefenwickhotel.co.uk/

"The food is lovely here, however they need to fix the service aspect of the restaurant as it was absolutely atrocious. There were 3 waiting staff, all young boys and another lad dressed in black who was trying his best, there was no direction, there was no management support, there was a man who was suited who popped in twice but never stayed and helped, the poor young boys seemed out of their depth. We ordered our meal when they came to take our initial drinks order as already I observed they seemed to be undirected. The starters and mains arrived timely, then when they came to take away our empty main course plates we asked for dessert menus, 45 minutes later we were still waiting, we managed to get one of the boys attention as they all go around with their heads down, not observing what is happening around them at all. We then were left with our menus for another 15 minutes, which at this point I had had enough, I said to the young lad in black when we got his attention and he came over that no we now didn't want any desserts, as we had been waiting about an hour to get them. He shrugged, went and got the bill and put it on our table, no apologies, no interaction, nothing, customer service non existent. I went and complained to the hotel receptionist on leaving, she apologised and said she would pass onto management. I hope she did, as the service received did the hotel a total dis service, and I and my family are local and regulars here."

Konstantin Konstantin

Full experience first class, friendly team, especiallyTracy went the extra mile.

Adresse

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Avis

User
User

Food good, service excellent. Waitress waitress very polite. Only a complaint hotel was cold.


Konstantin
Konstantin

lost a point as had to ask for a drink when glasses were empty, and nobody asked after we had been served how our meal was


Owen
Owen

Food was ok and arrived quickly but nothing that would merit a return journey. Service a bit slow but servers very pleasant. Voir le carte


Cameron
Cameron

An overall bad experience, I emailed the hotel to discuss it but got no reply. Atmosphere, staff and food all sadly under par.


User
User

really slow table service, waited 20 minutes for my drinks, ordered when the meal was made, chicken over boiled, soup and dessert was good.


Logan
Logan

Food was delicious so was service I knocked a vodka and Diet Coke over before even tasting it and it was replaced free of charge it was my fault I hit it with menu x Voir le carte


Eden
Eden

After reading reviews we really looked forward to sunday carvery, I enjoyed the carvery , i had the ham and turkey, my wife didnt, the roast beef was dry, the roast potatoes were soft and not crispy, my sons main from the menu, the chicken was dry... the service was a shocker though, hardly anyone in and still we were waiting for an age to get any service. disapointed to be honest.


User
User

Arrived a bit early but there is a small bar next to the restaurant where you can have a drink till your table is ready it’s really nice The hotel was busy as they also had a wedding on it was nice to see happy people again Got shown to our table they have a really lovely menu with loads to choose from I opted for Crumbed Pork Parmegana and the wife chose Pennie Arribiata sorry bout spelling ha ha both dishes were to die for and presented well 10/10 Staff all had a smile on there face and could not do enough for you We will be back very soon Thankyou Team Fenwick


Cameron
Cameron

The food is lovely here, however they need to fix the service aspect of the restaurant as it was absolutely atrocious. There were 3 waiting staff, all young boys and another lad dressed in black who was trying his best, there was no direction, there was no management support, there was a man who was suited who popped in twice but never stayed and helped, the poor young boys seemed out of their depth. We ordered our meal when they came to take our initial drinks order as already I observed they seemed to be undirected. The starters and mains arrived timely, then when they came to take away our empty main course plates we asked for dessert menus, 45 minutes later we were still waiting, we mana... Voir le carte

Catégories

  • Wine Une sélection soignée de vins fins du monde entier, offrant des rouges riches, des blancs vifs et des rosés élégants pour accompagner parfaitement votre repas. Savourez l'arôme unique, la saveur et la complexité de chaque bouteille.
  • Coffee Savourez notre sélection de cafés riches et aromatiques, habilement préparés pour éveiller vos sens. Du classique expresso aux lattes crémeux, découvrez le mélange parfait pour commencer votre journée sur une note savoureuse. Voir le carte
  • British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
  • Ice Cream Un délicieux assortiment de glaces crémeuses et artisanales avec une variété de saveurs allant de la vanille et du chocolat classiques à des options uniques comme le miel de lavande et la mangue épicée, parfait pour satisfaire votre envie de sucré.

Commodités

  • Amex
  • Wifi
  • Carte
  • Beer
  • Menu
  • Cafe

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