Téléphone: +441983855397
Adresse: Ventnor Botanical Garden, Isle of Wight, United Kingdom
Ville: Isle of Wight
Plats: 8
Avis: 1269
"We visited the gardens yesterday and decided to have a much needed lunch at the Edulis restaurant. The restaurant itself is pleasantly presented and in a lovely setting. However after sitting down we noticed the crockery and glasses were marked/dirty and perhaps we should have taken this as a hint of what was to come. Three of us ordered the soup and the other a sandwich which came with wedges. After ordering, paying and sitting down, a good 5 mins or so later we were subsequently told that actually there was no soup available and they shouldn’t have processed our order. We ordered sandwiches instead and weren’t charged for the small extra cost. Our sandwiches arrived minus the advertised wedges. The waiter said nothing and was about to walk away when we queried the absence of the wedges. He responded that there were none available and they had been substituted with crisps. A few measly crisps and a rather bland cheese and tomato sandwich I have to say. We vowed not to return, but just when we thought it couldn’t get any worse a large tray of potatoes was brought in from the kitchen and one of the servers proceeded to start chopping them up in front of us presumably to make wedges!! The toilets were smelly and not very pleasant and we noticed the glazing in the lobby areas was absolutely filthy. A very disappointing experience that we will not be repeating. Such a shame as this could be a lovely restaurant if someone actually bothered to care and respect their customers. Instead it appears to be a complete shambles where custom is taken for granted as they effectively have a captive audience. Next time we’ll be taking our own sandwiches and finding a nice place to sit in the gardens. I’m local so will be spreading the word. Simply not good enough!!!"
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