Téléphone: +441484401717
Adresse: Elland Road, HX5 9JB, Calderdale, United Kingdom
Ville: Calderdale
Plats: 3
Avis: 1142
Site Web: http://www.thecasahotel.com
"I first contacted Casa back in February to discuss a large booking request I had for 26 people. I was planning a celebratory meal and asked if I could have a set menu for ease, everyone could pre order and it would make it easier as I was going to be paying for the entire meal I was told no problem and I would have a set menu after the weekend. I waited and waited and never received it so I chased it up. I was then told I would have it in a week as the chef was on leave. Again I receieved nothing. I sent more emails asking for a response and no on answered the telephone when I tried. I was becoming more dissapointed. I then sent a message on social media asking the owner to contact me as I wanted someone to take ownership. The owner did not contact me but someone else emailed me back saying I will have the menu by the next day. this is now April and I'd been asking since February) The menu I recieved was 4 starters and 4 main courses from the main menu and told £27 for two courses! Not one ounce of thought went into it. Every dish offered was a pasta dish and a pizza and if I had combined the starters and mains off the al la carte menu they would only at the most come to £22... and I was being asked for £27!! These figures were plucked out of thin air and a random 4 dishes picked just to pacify me! I was incredibly disappointed. I had asked in my original request for a steak option to be added as a supplement and it was but the supplement was £13, so again more than the ala carte price for a starter and steak. I emailed back advising I was incredibly dissapointed. I had waited 5 month now in total, being ignored numerous times and then to recieve this rubbish. When I emailed back to say how dissapointed i was with this and that I am shocked they are not trying to keep hold of a booking that including drinks and deserts and sides everyone would be ordering, would be a booking worth over £1000! They clearly arnt interested in my business and I can only hope that anyone else trying to organise anything here has a better experience. I wouldn't want to be organising a wedding that is for sure, when you get treat like this, they are obviously in a good position and do not need the custom I am unaware if the owner knows about how his staff have handled this but I'd like to think if he did then he would be training them to value custom as he has lost a large booking. Not to mention losing us as a regular customers. I chose Casa because I have always enjoyed it in the past but after this, we won't return."
Menu - 3 options
Tous les prix sont des estimations.
Roti
Pain plat indien léger et feuilleté, idéal pour accompagner des plats en sauce ou des curry.
Reece
This restaurant is allowing human waste to flow to near by environment, lake and canal causing a serious health and environmental risk. Avoid until there issues are resolved.
Adresse
Avis
Titaniuminja
Shocking staff. Shocking owner. The fact the owner allowed wastes to flow in to the lake is one thing. The fact that he allows his staff to not care about customers is another. We won’t be back
Inna
This was an afternoon funeral tea, with hot buffet and cold finger food. About 50 people. Enough room , large tables, the parking is easy and near to the crematorium. Very good choice of venue and food ..
SarahnAdam
The restaurant had fantastic food and exceptional service. They used high-quality ingredients in their dishes. I am looking forward to returning and trying more items from their menu. The staff members were friendly and attentive.
doublepionter
We arrived at Casa as a meeting spot to reunite with a group of twelve friends we hadn't seen in a year. The head waiter, James Engin, went above and beyond to make our gathering special, and succeeded! The food was delicious. Well done, Casa!
Chloe
Would not recommend. Seemed understaffed and the service was shocking. We waited half an hour just to be sat down it took too long to even get a drink order and I found hair in my food. Total disgrace and the food had come out of the microwave.
Kimberly
The latest misfortune is that their plumber has been caught sending raw sewage into the water skiing lake. Sure the food is usually good, but restaurants should respect their community. The history of accidents include a balcony collapsing because it wasn't built properly. Hosting late night fireworks and waking up the neighbours. Building an extension without planning permission and then telling the press if they do not get it all staff will be made redundant. Try the pizza it is to die for!
Logan
Absolute shambles of a place . I’ve never seen such I disorganised restaurant in my life . They cared more about the idiots that were drunk at the bar than they did with the people that actually came out for a nice meal . Would definitely not recommend it to anyone. My food for sure came out of the microwave I heard it ping in the back . My partner found a full head of hair in her food and shortly after that we left . The only thing that was nice about it all was the view. Never ever again they should be ashamed of themselves.!
Philip
I went to the restaurant for lunch on Thursday with a group of 17 people. Although I did not choose the restaurant, the person who made the reservation recommended it as they had previously had good experiences. Despite some negative reviews, I was excited for the meal. I have to say, I cannot fault the restaurant in any way. The food was fantastic and the service was quick and efficient. The restaurant was not very busy since it was a weekday, so I am not sure if the service would be the same on a busy weekend. However, we all enjoyed the food from the a la carte menu, as well as the wine and the great atmosphere. The restaurant is a bit far from Brighouse, but it is a beautiful venue with...
JenandPaulS
I first contacted Casa back in February to discuss a large booking request I had for 26 people. I was planning a celebratory meal and asked if I could have a set menu for ease, everyone could pre order and it would make it easier as I was going to be paying for the entire meal I was told no problem and I would have a set menu after the weekend. I waited and waited and never received it so I chased it up. I was then told I would have it in a week as the chef was on leave. Again I receieved nothing. I sent more emails asking for a response and no on answered the telephone when I tried. I was becoming more dissapointed. I then sent a message on social media asking the owner to contact me as I w...
Calderdale
Catégories
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Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
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Pasta Régalez-vous avec notre sélection de plats de pâtes classiques et contemporains, chacun élaboré avec des ingrédients frais et de qualité et des sauces savoureuses qui capturent l'essence de la cuisine italienne à chaque bouchée.
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Pizza Plongez dans nos pizzas parfaitement cuites, élaborées avec de la pâte étirée à la main, une sauce tomate riche et un mélange de fromages gourmets. Chaque tranche éclate de garnitures fraîches, garantissant une bouchée délicieuse à chaque fois.
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
Commodités
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Seating
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Television
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Waterfront
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Late Night
