Totnes
Rumour

Rumour

Totnes, 30 High St, TQ9 5RY, United Kingdom

Pizza • European • Fast Food • Restaurants


"The positive is that the food is good. But the negative is the service time and the attitude of the staff. We were seated and had our order taken after 20 minutes. A little slow but it was a busy Saturday evening so understandable. Starters came promptly and were eaten. We then got ignored by every passing member of staff for at least 50 minutes. Quite the skill! Once there was a break in our conversation and I realised how long it had been, I stood up to intercept a waitress and asked “are our mains on the way, please?” Our ticket was checked by her at the kitchen hatch and we were told “yes”. At this point our starter plates were cleared after they had sat on the table for at least 35 minutes. Our mains then took another 25 minutes to get to us, so I suspect that being told they were on their way was a lie. To be clear: we were given our mains 1hr 20 mins after placing our order. I complained to a waitress who sent over a manager. The manager asked if we’d had starters (yes, we had) and said that it was our fault our main was so late as we’d had a first course. How insulting!!! Blaming the customer for their bad service. Disgusting. When I said it was still far too long to wait between courses she then changed tack and said the kitchen was “really really busy” well, they weren’t busy cooking our food now were they?! And despite the place being full when we arrived, by this point of the night over half the tables were empty. There were 3 tickets on the pass along with ours and tables were 2 4 people (no large groups) so I feel that was also another lie to get out of it. What a shocking way to treat customers! My advice to you is: if you want your food served in a timely manner, either take the advice of the manager and don’t order a starter, or, be sure to communicate with waitstaff once your first course is finished and ask for your main to be cooked and served promptly. (Note: food also sat under the heat lamps for long lengths of time as staff stood socialising with one another behind the bar rather than serve customers) I hope this advice is of use as I would have appreciated it ahead of my visit! Good luck. [Reading other reviews, ours is not the only experience of slow service and seeing staff chat to one another rather than deal with the customers paying their wages. Would be interested to receive a reply to this review]"

Anne Of Cleves

Anne Of Cleves

56 Fore St, TQ9 5RU, Totnes, United Kingdom

Cafe • Kebab • Cafés • European


"Rude, condescending and sarcastic owner/ man serving. Everything was expensive and done as very shabbily. The scones were hard as rock and so dry A tiny pot of clotted cream had to pay extra for this! and £6.00 for a slice of dry cake. An extremely uncomfortable and tense atmosphere- the man was talking to people in such a rude way. Many dirty tables, sticky filthy menus and a dark depressing atmosphere pervaded! We went as a special trip and we all found the experience very negative and very depressing Sugar sachets were not provided and when I asked for some he said ‘ needy!’ Loudly so much so that other customers turned around Dirty trays left on sticky tables I couldn’t wait to get out of there The young lady who took the card payment was sweet I would never return and we all talked about what a horrible place it was on the way home! A couple were turned away despite there being an empty table! they were two and the available table was for four! The most unpleasant man, so rude and really nasty I never normally write reviews but I am astonished this man is still trading ‘ barely there milk’ in the milk jug I was too frightened to ask for more because of his sarcasm Two sachets of sugar Barely any clotted cream ONLY ONE CUP PROVIDED FOR A POT OF TEA! I asked for another but he refused, even though my disabled uncle couldn’t pick up the tea cup ONLY one napkin provided! I had to ask for another and given just one of the cheapest nastiest napkin Dirty toilet Avoid avoid!!!!"