"As a family, we have supported this restaurant for years, so the level of service we received was incredibly disappointing, especially for a family-run business. I tried to contact the restaurant directly that night, only to be told, “we’re closed,” before the call ended abruptly. I followed up with a message on Facebook to express my frustration, but received a terse, rude, and unhelpful response claiming that no booking had been made! There was a noticeable lack of remorse for the predicament they had left us in, and I barely received an apology.
This experience has completely changed my view of the restaurant and its management. I’m extremely disappointed, especially since our previous experiences there had been impeccable. I sincerely hope that anyone with upcoming reservations for special occasions does not have to go through what we did."
