"During our vacation in the area, my wife and I decided to visit Bean Brew on Saturday, August 12th around 1:30pm. My wife went in to secure a table while I quickly popped into the nearby sweet shop. Upon my return with the kids, we found my wife already seated inside near the entrance. She mentioned that there was a 20-minute wait for food, which was not a problem for us. As we looked over the menu, we noticed a woman in the open kitchen area appearing agitated, having a brief conversation with the cook before approaching our table. Without any courtesy, she abruptly informed us that the wait for food was now 30 minutes. Feeling taken aback by her demeanor, my wife and I decided to leave. It seemed like she was annoyed by our willingness to wait for our meals. Although we understand that delays can happen, especially in a busy establishment, it was the way in which the information was relayed to us that made us uncomfortable. The downstairs area was empty, with only one woman and her child present. Perhaps the upstairs was crowded, but the lack of communication was disappointing. Interestingly, the same woman who was downstairs approached me at Waitrose, a nearby store, expressing her surprise at my composure and dissatisfaction with the treatment of customers. It was a strange and unsettling experience, and although the staff seemed busy and stressed, we felt let down by the lack of professionalism. On a positive note, the staff held onto a model plane we had purchased and were courteous when my wife returned for it. We did not want to leave a negative review, but we wanted to share our honest experience at Bean Brew."
