"I didn 't actually eat inside the resteraunt. Myself and a friend had actually heard of the resteraunt and thought we should drop by to have a look. The interior is furnished well and appears to be a well running establishment. My friend and I found ourselves needing a toilet, and , seeming as many areas were shutting, we thought to combine the drop for a W/C to scout for a future reservation. Before entering the toilets, I indeed politely asked a staff member to use the toilets. It is a free country, but manners should never be in short supply. They were happy with it. We went ahead, and on our exit, we checked the specials. Then, when exiting, another member of staff delivered a quick, backhanded comment. I was struck by them not even looking me in the face at least look me in the face! 'For future reference, the toilets here are only available to paying customers. ' The message was apt enough, yet the way she said it was filled with distain as though we were staining her establishment. You must never make future costumers feel like they are below you. I originally thought her to be a member of the public I never would have guessed her to be staff. No one else was dining at that moment in the resteraunt. I gave a short reply, and left, not wanting to bother with useless conversation. I later realised I had not told her we had asked to use the facilities and had not merely just barged in with antisocial behaviour on our minds. Perhaps my fault, then; a misunderstanding. But I was struck that she wasn 't more cooperative, as we had evidently asked, and were sure she must have heard. Well, some people are just difficult. Perhaps she was having a bad day, in a mediocre mood, and I hardly blame her for trying to uphold her establishment. But her crude and unfriendly manner disgruntled my friend, and has now resulted in him not wanting to return. We won 't. Money missed out on for them, thanks to the lack of hindsight by a bitter and overzealous staff member. Think before you speak. Communication obviously is not present at this resteraunt, and no doubt if she repeats such behaviour, her customers will decrease exponentially. I am sure, however, that the food is great. My friend had apologised; later, I told him not to apologise unless you have actually done something wrong!"
