"As residents of Harrogate, my partner I have been going to Lilly’s now for quite sometime, as we like to support our local businesses. But also we always enjoy their food, however, after the last couple of recent visits, we’ve found the service in this place is really letting it down badly, especially by the man behind the counter who ‘appears’ to be in charge! I’ve found him to be exceptionally rude, unhelpful his reluctance to accept that he’d got my partner’s order wrong, was just appalling! He doesn’t even use a notepad, or look at you he’s not English, so he’s not particularly easy to communicate with especially as I’m hard of hearing! They never seem to have many staff on the cafe is usually busy. The lovely lady who makes all of Lilly’s delicious food, came out to see us. As regulars we’d got to know her, and she apologised for the ‘misunderstanding’. I pointed out that if our order had been written down, it may not have happened. Like many places, Harrogate is struggling to stay alive at the moment many shops are closing down for one reason or another. If Lilly’s is to survive, then this man needs to totally reconsider his customer care skills, or find another job which would make him happy, as he’s always so miserable, plus he’s never wrong!! I’m sure it must put the customers off their food! There’s a lot of competition out there he’s not helping! The food is always nice prices are reasonable, but Mr Sourpuss is curdling the cream!!"
