"We ordered two meals from the meal deal. It took ages for the starter to arrive, we had to ask the waiter where it was. I had ordered hunters chicken for the main and when it came, I found it to be really salty, I thought it was the yellow/orange sause, so tried to avoid it, and realised that the red sauce was not BBQ sause, but a very runny (mainly tomato) bolognese sauce.So I complianed to the waitress, who then went ans spoke to our waiter, who told her that the chicken was alway with a bechamel sauce, but I could have more BBQ sauce if I wanted. I pointed to the menu that had no mention of bechamel sauce. Our original waiter came over and explained that they had a new menu and that the old menu had included bechamel and the kitchen were not aware of the menu change. He offered me a starter as compensation, I had already had a starter and did not want another. I ate the chips and onion rings, but the chicken was so awful, I left it. When I went to pay the bill, or original wait was no where to be found and we were left with a very nice young girl who had only been working there a week. She asked if we had been offered any compensation I said that we hadn't but felt we should have been, so she went to the kitchen to speak to our origninal waiter, who did not return with her, and she told us because it was part of the meal deal, that they could not remove any thing, and what we had would have been more expensive than removing the meal. So I ended up paying full price for a meal I did not eat! The customer service was terrible except for the new girl. The hunters chicken was not as described on the menu and unedible."
Guildford
