"Came here on a Sunday morning quite excited to eat having had a great meal, drinks, and excellent service at a very busy Hackney Wick Breakfast Club a month ago, we expected a similar level of quality, experience, and service. How very wrong could we be. Firstly, quite a few menu items were not available including ruby slaw, avocado fries, “gherkins/pickled chilli’s” (which later found out they did have as they were served with my burger but was given the excuse, they didn’t have any when I questioned where the garnish was on my **** Mary). One of the members of staff was incredibly nice, well mannered, and friendly, however, the rest of the team seemed clueless, lazy, and haphazard. He made as much effort as he could to make our meal enjoyable, but the rest of the team let him down. We waited ages (circa 15mins) to get served when the restaurant was only a third full and I eventually had to overtly grab their attention to save waiting a further eternity. One female member of staff just seemed to wander around doing nothing. We waited the best part of 15mins for our drinks to come out to find my **** Mary had no garnish as advertised. At Hackney Wick BC, it was served with a big stick of celery, fresh basil, a pickled chilli, pickled baby onion, and gherkin in a nice big Stein glass. Here it came with zero love, zero garnish, no straw. When I queried it, the waiter said he’d check and when he returned, he explained they’d run out of garnish. Clearly a lie from the lazy bar staff as my burger came with 2 out of the 5 garnishes. To add to the terrible service, they served the Chicken Burger, Buffalo Loaded Fries and “Lord of the Wings” telling us the avocado on toast would be 2 mins. We waited a further 25 mins for the avocado on toast by which time my food was going cold, so I had to start. The well mannered and friendly waiter was so apologetic, explaining the kitchen had forgotten to add the eggs (didn’t realise it takes 25 mins to poach an egg, maybe they were waiting for the hens to produce it) and asked if he could get us a drink on the house. Having sorted an oat latte his supervisor/manager then got moody about it. Had I not been so exhausted and had the energy to complain I would have asked them to take the service and late food off the bill as it was simply textbook appalling service. Hindsight, I wish I had complained to the manager, but I can imagine I would have just got a fat dose of attitude back. As for the quality of the food… The burger was a solid 3.5/5. The loaded fries were ok, a 3/5 and the wings were awful, a 1/5. Would NOT recommend the wings. The sweetcorn was ok. The sourdough was burnt and unbuttered, avocado looking past its best (turning brown), however the egg was poached well egg yolk still runny. Overall, I’d highly recommend NEVER coming here unless the management sorts out the issues with quality control, service, stock takes, training bar staff to make drinks correctly and the kitchen on timing and preparing food to ensure all plates go out together (not 25mins apart). Terrible experience. The only positive was the friendly and polite waiter, although this didn’t make up for the awful service. Food 3/10 Drinks 2/10 Service 1/10 Decor 4/10 OVERALL 2/10"
