Téléphone: +441620893171
Adresse: 81 High Street, EH39 4HH, East Lothian, United Kingdom
Ville: East Lothian
Plats: 8
Avis: 387
"This is the second time we have encountered rude and sour service here. My friend ordered a club sandwich which came slowly, after I had finished my omelette and without the advertised bacon. We couldnt get anyone's attention (they seemed to be actively avoiding us) so she ate the adequate sandwich. When she mentioned that there was no bacon in the sandwich, the person serving looked totally hostile and shrugged her shoulders making the whole scene extremely awkward. She offered my friend bacon on the side (my hungry friend had eaten half the sandwich which was getting cold) and when my friend declined she reluctantly offered another sandwich (her face was extremely sour and she made us feel really awkward). This woman (dark haired) should not be working in customer service. She then angrily asked my friend if she wanted her money back. My friend gratefully accepted and this woman went on to bitterly complain about it in front of all the other customers. It was kind of mortifying for everyone there. Could have been easily resolved they took 10 minutes to let my friend know that they didn't have the flavour of San Pelligrino that she had ordered either so I think the refund was the least she could have done."
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