Téléphone: +442073701434,+442073416333
Adresse: 265 Old Brompton Road, SW5 9JA, Kensington and Chelsea, United Kingdom
Ville: Kensington and Chelsea
Plats: 7
Avis: 6088
Site Web: https://www.troubadourlondon.com
"We had made this booking to see the jazz eat about 2 months in advance. We had not eaten since brunch (12pm) as we wanted to enjoy our dinner (7.30pm). It was a disaster. 1) the starters came out with the mains 2) they forgot a starter 3) they gave my sister a normal burger, with all the toppings when she asked to have it plain (could have had severe allergies) 4) our food was STONE cold. Inedible cold. We are never people to complain, this is our first time as far as I can remember. But this food genuinely felt like it had been taken out of a fridge. We quietly said it to the waiter who offered a free desert/discount but no apology. We opted for the discount (in fear of the desert being as inedible as the other food) £30 was deducted from a £240 meal. Despite this, there was still a £30 sevice charge! Everyone in my family has worked in hospitality we understand the importance of tips, but for it to be assumed that we would tip them this amount after the order was taken down wrong(food came at the same time, allergies not taken into consideration and food coming out cold), is just simply is incomprehensible. The manager was utterly rude as were the staff (excluding Stan) when we moved upstairs was an extremely awkward atmosphere. SAVE YOUR MONEY!"
Tous les prix sont des estimations.