Téléphone: +442083033337
Adresse: Crook Log Road, Bexley, United Kingdom, DA6 8EQ
Ville: Bexley
Menu Plats: 5
Avis: 1893
"We have been regular customers at this Toby Carvery location for several years. Today, we visited as a party of seven, including three children. Due to our inability to book a table for seven in advance, we booked separately and requested to be seated together on the day if possible. The restaurant was very busy due to a half-price offer, causing the staff to be rushed off their feet and occasionally snappy with customers. When we requested a side plate for cauliflower cheese from the kitchen staff, we were directed to ask our waitress, whom we did not have as we were seated in the bar area. This led to some confusion and back-and-forth as we tried to get what we needed. Later on, when we tried to order desserts for the children, we were initially told by the bar staff that they were too busy to serve desserts. It was only after explaining that we had already paid for them that we were able to receive them. We had intended to order desserts for the adults as well, but decided not to due to the staff's busyness. While we understand that the staff were under a lot of pressure and were simply reacting to the high demand, their rushed and sometimes abrupt demeanor made them seem unapproachable. It was clear that there were not enough staff on duty during busy times, and we recommend that the management ensures adequate staffing levels during peak hours. Despite our negative experience, we will continue to patronize this establishment. However, we believe that some customers may not be as forgiving and may choose to take their business elsewhere. Ultimately, we hope that this feedback will be used to improve the overall customer experience at this Toby Carvery location."
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