Téléphone: +441454413062,+441608650711
Adresse: 17 High Street, BS35 2AE, South Gloucestershire, United Kingdom
Ville: South Gloucestershire
Menu Plats: 15
Avis: 3016
Site Web: http://www.swanmoreton.co.uk/
"Firstly it’s important to say I’m disappointed that I’ve had to write this review, as I’ve had numerous excellent visits here and still rate them as my favourite tasting burger around! Why then the 2 star review and a review that replaces my previous 5 star review? Visited with friends expecting the food to be up to its usual high standards. After a few rounds of drinks and nearly £100 spent we ordered our meals. My friend and his g/f ordered their food first (identical to what we ordered . Ours arrived a good ten minutes before theirs leaving us hanging about waiting so we could all eat together. Having poured out my chips I noted I had half of everyone else (6 and one black one! . Onion rings on both of ours were also cremated. Rather than make a fuss in front of friends I chose to politely speak to a young gentleman at the bar. I politely expressed my disappointment at such a meagre portion for £10.50 and the fact I’d received half of all of my fellow diners (and much less than previous visits . He apologised, saying he would bring out some more. 5 minutes later he came out to say that was a standard portion and I wouldn’t be getting anymore. That’s great if my fellow guests hadn’t ordered the same dish and received double what I had, with all their chip pots full! Despite being embarrassed I remained polite but stated I wasn’t impressed and not at all happy about it all and couldn’t promise I wouldn’t be writing a review. A young woman came out from the kitchen slagging me off to her colleagues saying “I don’t care, he can do what he wants!”. In the interests of courtesy to my friends I wasn’t going to bite! What is puzzling is the fact that the burger comes swamped with cheese (always has done . Cost of cheese clearly outweighs the cost of a handful of chips! Rather than give me a few extra chips to match my guests portions or to simply shut me up the rude lady chose to abuse me to her colleagues instead! The complete lack of customer service and disregard for how much we had spent with you as a business was appalling and cost you the extra £150 we spent on other food and drink elsewhere! Was it really worth standing your ground over what must be pennies? I attach pics of two of our previous visits where the normal portion of chips is clearly shown, compared to the insult that was served to me on the day! As noted on most negative reviews I appreciate this might generate a sarcastic response. Most of these responses say “had we been made aware at the time, we would have made efforts to resolve” I can categorically say zero effort was made to try and resolve the complaint. No one even had the courtesy to come and speak with me other than the male staff member who was apologetic throughout, seemingly embarrassed having agreed how few chips had been served. I certainly left resenting spending so much with you as well as supporting your business many times before. I fully appreciate at times things go wrong and a certain situation totally unrelated to me or my complaint may have influenced how I was treated at that point in time. All I can say is that having been polite throughout I neither deserved it or appreciated it All for the sake of a few chips!"
Menu complet - 15 options
Tous les prix sont des estimations sur Menu.
Dessert
Indien
Plats De Poisson
Salades
Plats Principaux
Lasagne
Lasagne : Pâtes feuilletées au bœuf, sauce tomate, ricotta et fromage fondant, cuites au four à la perfection dorée.
Cuisine Mexicano-Américaine
Empanadas Carte
Chaussons croustillants fourrés d'un mélange savoureux de viande, épices et légumes.
Végétarien
Spécialités
Sandwichs
Au Four*
Kirsty
Another superb lunch at the Swan which was cooked perfectly and beautifully presented. My favourite place x
Adresse
Avis
566joyf
My partner and I came here with my daughter, son in law and baby 22 months. Very accommodating staff. Wonderful meal that we all enjoyed. We live in Cardiff so too far to come often. If we are up here again will definitely visit again.
Kirsty
Lovely lunch served hot, promptly and was delicious. Husband had a breakfast and was cooked perfectly. I had the chicken stack which was tasty, hot and well presented with lovely fresh side salad. Very enjoyable and perfect lunch. Thank you.
JuneBug1939
We love The Swan restaurant, especially after browsing our favourite bookshop in Thornbury. This time my friend had Steak Pie, chips and peas, and I had a special off the board, Sweet and Sear Chicken and chips! Wow that was so tasty! Staff are charming, efficient and jolly! It was a real pleasure! Highly recommended! Voir le carte
annikaorama
Visited The Swan, for afternoon tea, two adults and two children. We arrived to a table set with beautiful, vintage crockery. The amount of food was amazing, sandwiches, cakes and scones with jam and cream. The children had very high praise for the red velvet cake and brownies. It was a lovely treat on a Wednesday afternoon, after school.
Rachel
I had a wake here recently with lots of friends and family, from far and wide, meeting up to pay thier respects. The staff had gone over and above to make this a smooth and memorable experience. The buffet food was absolutly fantastic. The pub was tranformed for a few to hours to make this a special occasion, putting up many photos and a black board and table of memories and flowers, a lot of organisation had gone into the event by staff. The staff were so kind and accomodating and the venue was very fitting.
EastMallingRich
Thank you to lots to Pedro and all the other staff, including Charlie the Biggest, Friendliest Alsatian in the World. We had all three rooms the night before my brother's wedding at the local golf club. Right from arrival the whole team were incredibly welcoming and accommodating. They opened the kitchen especially for all of us and the service couldn't have been better. The same service extended to breakfast and they let us check out later than we should have so we could get dressed for the wedding. Thank You! Voir le carte
Q6878PCdavidb
We came upon the Swan by chance and so very glad that we did. The service was second to none and so was the food. I cannot recommend The Swan highly enough without swearing : Just go try it out for yourselves and see. An ideal location in a very nice safe area. If you live in Bristol it isnt far away. five stars from me. Also Thornbury is a very walkable little town, plenty of charity shops too...... just be aware.....park sensibly in the car parks 2 hours free, they do have travelling parking wardens unnecessarily lurking in the shadows waiting to pounce.
Kayak
I never bother with trip advisor for a review but The Swan Thornbury is definitely worth a shout! Me and my work colleague stayed here 2 weeks ago and couldn’t wait to get get back booked in. The only fault we could pick with the place is the shared bathroom for the accommodation but don’t let this out you off! The showers are as good as any premier inn/ travelodge. I found the beds extremely comfy! The food is spot on and very good value for money especially in this day ‘n’ age. Plenty of choice on which ever beverage tickles your fancy. Relaxed atmosphere within the bar area. Friendly staff. Friendly German Shepard. Well recommended by ourselves.
venkmanuk
Firstly it’s important to say I’m disappointed that I’ve had to write this review, as I’ve had numerous excellent visits here and still rate them as my favourite tasting burger around! Why then the 2 star review and a review that replaces my previous 5 star review? Visited with friends expecting the food to be up to its usual high standards. After a few rounds of drinks and nearly £100 spent we ordered our meals. My friend and his g/f ordered their food first (identical to what we ordered . Ours arrived a good ten minutes before theirs leaving us hanging about waiting so we could all eat together. Having poured out my chips I noted I had half of everyone else (6 and one black one! . Onion ri... Voir le carte
Catégories
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Pub Profitez d'une ambiance animée avec nos classiques du pub. Des burgers copieux et du fish and chips aux tartes savoureuses et aux bières artisanales, notre menu promet une expérience conviviale idéale pour se détendre entre amis.
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Fish Régalez-vous avec nos plats de poisson exquis, conçus à partir de la prise du jour la plus fraîche. Des grillades favorites aux ragoûts savoureux, notre menu célèbre la richesse de l'océan avec des saveurs pour satisfaire tous les palais. Voir le carte
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Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée !
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
Commodités
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Amex
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Wifi
- Carte
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Beer
- Menu
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Wine
