Téléphone: +441424858461
Adresse: Enviro21 Park Queensway Avenue South, Hastings I-TN38 9AG, United Kingdom
Ville: Hastings
Menu Plats: 13
Avis: 10290
"I ordered a chicken burger, and when it arrived, I was disappointed to find only a tiny dollop of sauce inside and wilted lettuce, as if it had been under a heat lamp for too long. One of our burgers contained a hair, prompting the guest to stop eating immediately. We flagged down our waitress, who was genuinely apologetic and said she would inform her manager. A few minutes later, the manager came over but told us she couldn’t do anything since the burger was mostly eaten. How could we identify a hair without taking a few bites? We insisted on speaking with the manager, and the waitress volunteered to take one of our guests to her. Eventually, the manager arrived, inspected the plate, and bombarded us with questions like “Where is the hair?” and “How long was it?” She then took the plate to the kitchen for better light. About 5 to 10 minutes later, a man in a white shirt approached us—likely a manager or security guard. He also asked questions but soon became rude and dismissive when we tried to explain. He insisted that everyone in the kitchen had short hair and wore hats and hairnets. Throughout this ordeal, we remained polite, responding to their inquiries honestly. After some back-and-forth, where they suggested we might be faking the incident, we pointed out that a camera near our table could provide evidence of the incident. He walked away without any further communication and did not return. The way this situation was handled was completely unacceptable and soured what was meant to be a special birthday meal, for which we traveled over an hour. After finishing our meal, another waiter approached us and simply asked “Amount?” which caught us off guard, as we hadn’t even received a bill yet. Following the hair incident, we noticed security peering around the corner, making us feel as though we were under suspicion. On a positive note, our waitress was lovely and very apologetic about the whole situation, consistently checking to ensure we had what we needed throughout the evening. However, for a £500 bill, I expected significantly better service."
Menu complet - 13 options
Tous les prix sont des estimations sur Menu.
Dessert
Plats Principaux
Aloyau
Sirloin grillé, tendre et juteux, servi avec une délicieuse sauce poivrade.
Riz
Risotto
Risotto crémeux cuit à la perfection avec un mélange de champignons sauvages, parfumé au parmesan et fini d'une touche de truffe.
Fruits De Mer
Burger
Spécialités Chinoises
Accompagnements
Plats De Poulet
Desserts
Gâteau Au Chocolat Carte
Gâteau au chocolat riche et moelleux, garni d'un glaçage crémeux au chocolat.
Steaks
Steak De Faux-Filet
Bifteck de côte savoureux et juteux, grillé à la perfection, servi avec un accompagnement au choix.
En-Cas Et Accompagnements
Bridget
Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5
Adresse
Avis
alisha
I had a fantastic evening celebrating my birthday; everything was perfect! A special thanks to Matt, our waiter, who went above and beyond for us. Everyone enjoyed it! :-D Food: 5, Service: 5, Atmosphere: 5.
Bradley
Wow what a place great food, great service, great venue. The staff were fantastic. Easy to park so no walking, we had the choice of sitting indoors and then cocktails outside next to heaters with live music. Just a great place to be on a nice evening with friends. Food: 5 Service: 5 Atmosphere: 5
Martin
Had a few meals here . The last one was a family meal, and no matter how much we complained, every meal came out separately around 10 min apart, so we didn't have a family meal???? As for the price! Really, what do you pay for ?It's not the service! It's a total shame! Drinks! I could've gone down to shops and back twice! Before we got service!!! Dont recommended Price per person: £40–50 Voir le carte
Joan
Had a catch up with the girls really nice setting the food was ok I had a vegetarian burger although it was nice the person that brought it to the table didn't seem to know if is was definitely vegetarian that made me a bit worried . My friend asked for sweet potato fries and got normal Fries they did swap them for her.staff were friendly but service was slow . Was a little disappointed as it was our first time here in a few years. Dietary restrictions: I was asked about dietary requirements I was happy about that as I'm lactose intolerant.
Joanne
I chose to celebrate my 21st birthday at Sussex Exchange, and I truly wish I hadn’t! The area where we were seated was freezing, so I had to keep my coat on the entire time, or else I was shivering. The wait between being seated and having our order taken was far too long, which prompted us to order our drinks, appetizers, and main courses all at once, hoping it would lead to a more timely meal. How wrong we were! Given that this was meant to be a special celebration for my 21st birthday, I was extremely disappointed. I wouldn’t be exaggerating to say that it really put a damper on the entire day.
User
can not mistake everything cocktails to die, eating amazing, personal fabulous and atmosphere and putting the whole place is beautiful I must say the service is brilliant and the personal make them feel very comfortable and nothing is too much. honestly, one of the best service. the personal was friendly, polite and always a smile yes, the place is busy, but still there are smiles the whole round the terrace in the sunshine is the place to be, I would be able to give it 5* throughout the day to go again, the very soon x would recommend nowhere else fantastic place to relax and enjoy many thanks to all workers for a beautiful time Voir le carte
stuart
Appalling!!! Arrived early on a Sunday for our table, told we weren’t allowed to order a drink because we were 20 minutes early. Also told we couldn’t order from the bar. Not told how to order or see the menu. 50% of the food was sold out but considering it was a 12:30 booking. Service was very very very slow and almost non existent. We have been here an hour and ten minutes and still no food! Told us the steak could only be cooked well done. 3 steaks on the menu, only one option not sold out and they only had one of those which HAD to be well done. We nearly walked out numerous times. The worst restaurant I have visited in years.
Eloise
We had a birthday meal here yesterday and the experience was appalling. We were a table of 10, which I understand it can take some time to cook the food, however waiting over two hours for our mains is unacceptable. We had to pre order our food too, so waiting this long this is not on. Once the food finally arrived, the chips were cold and soggy. I took the last bite of my vegetarian burger, and imbedded in it was a long hair. It made me feel extremely uncomfortable and embarrassed. The young female waiter was lovely and very apologetic. However, the managent were rude and seemed very condescending to us, as we were young adults. I was made to feel like I was a liar, as the female manger sai...
Josh
I ordered a chicken burger, and when it arrived, I was disappointed to find only a tiny dollop of sauce inside and wilted lettuce, as if it had been under a heat lamp for too long. One of our burgers contained a hair, prompting the guest to stop eating immediately. We flagged down our waitress, who was genuinely apologetic and said she would inform her manager. A few minutes later, the manager came over but told us she couldn’t do anything since the burger was mostly eaten. How could we identify a hair without taking a few bites? We insisted on speaking with the manager, and the waitress volunteered to take one of our guests to her. Eventually, the manager arrived, inspected the plate, and... Voir le carte
Hastings
Hastings, une ville côtière du sud-est de l'Angleterre, est renommée pour son histoire riche, son charme au bord de mer, et ses fruits de mer frais, notamment le fish and chips apprécié aussi bien par les visiteurs que par les habitants.
Catégories
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Fish Régalez-vous avec nos plats de poisson exquis, conçus à partir de la prise du jour la plus fraîche. Des grillades favorites aux ragoûts savoureux, notre menu célèbre la richesse de l'océan avec des saveurs pour satisfaire tous les palais.
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Vegan Régalez-vous avec notre menu végétalien, offrant une sélection vibrante de plats à base de plantes élaborés avec des ingrédients frais et de saison. Savourez des repas savoureux qui sont aussi nourrissants que délicieux. Voir le carte
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British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.
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Vegetarian Régalez-vous de notre collection vibrante de plats végétariens, élaborés avec les légumes les plus frais, des saveurs riches et des épices savoureuses. Savourez une assiette saine et délicieuse qui célèbre les meilleurs ingrédients de la nature.
Commodités
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Wifi
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Delivery
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Parking Area
- Menu
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Outdoor Seating
