Téléphone: +441785850564
Adresse: United Kingdom, ST21 6DF, Stafford
Ville: Stafford
Menu Plats: 4
Avis: 3872
"On the day of our reservation, part of my family arrived early and were directed to go upstairs. However, when I arrived later, I found that our reservation had been double booked for a Baby Shower downstairs. Despite my reservation being made in July, we were forced to move downstairs without any apology from management. The staff did not handle the situation well and it was clear they prioritized the other group over us. The space we were moved to was cramped and unsuitable, making it difficult for us to enjoy our meal. This was especially challenging for my nephew who is autistic. The poor customer service and lack of consideration for our needs overshadowed the delicious food and the helpfulness of our table servers. I reached out to the restaurant via email to express my disappointment, but received no response. This lack of acknowledgment from management is shameful and rude. Despite the quality of the food, the overall experience was a total embarrassment. We had planned to make this restaurant our yearly venue for my Nan’s birthday, but we will now be looking for alternative options. As paying customers, we should have been treated better. It is unacceptable that our booking was mishandled and our concerns were ignored. We will not be returning to "The Old Smithy" in the future."
Menu complet - 4 options
Tous les prix sont des estimations sur Menu.
Dessert
Fruits De Mer
Plats De Poisson
Sam
Service: Dine in Meal type: Other Price per person: £30–40 Service: 5 Atmosphere: 5
Adresse
Avis
Jenny
Service: Dine in Meal type: Dinner Price per person: £30–40 Food: 5 Service: 4 Atmosphere: 5
A
Quality. Service: Dine in Meal type: Other Price per person: £40–50 Food: 5 Service: 5 Atmosphere: 5
Dave
Early doors for a couple on a Saturday is always a nice visit. Haven't eaten yet but lovely decor inside, pleasant chap behind the bar and the Timothy Taylor is absolutely spot on Service: 5 Atmosphere: 5 Voir le carte
Tracy
My sister recently had her wedding here , excellent food atmosphere and service . Highly reccomend food was outstanding Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Beef Stroganoff Parking space: Plenty of parking Parking options: Free parking lot
John
Relaxed atmosphere with attentive service from smart, professional staff. Sunday lunchtime table for 3 with 3 different mains; 1 Lamb, 1 beef and a fish dish. All cooked and presented to high standard, a cut above many other local restaurants for food and service. Go and try for yourself. Service: Dine in Meal type: Lunch Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Sunday Lunch
Nick
Lovely décor and ambience, the staff were warm, friendly and helpful. We had a buffet meal as we were attending a birthday party. The selection of food was great and it was all delicious. The sausage rolls deserve a special mention, I don't think I've ever had better ones. I would like to see a wider selection of hand pulled real ale but otherwise an excellent venue. Service: Dine in Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5 Voir le carte
Ben
We had a fantastic Sunday roast dinner here. Everything you would expect, very well cooked, plenty of veg. All the food tasted fresh, homemade and authentic. The only negative was that we waited about 30 min before anyone took our food order. Staff were friendly but we'd appreciate being told that there might be a bit of a wait if they were particularly busy. Meal type: Lunch Price per person: £10–20 Food: 5 Service: 3 Atmosphere: 5 Recommended dishes: Sunday Lunch
Rosanna
A friendly, welcoming and buzzing pub! We had a lovely family meal having booked out a more private area upstairs. The team were incredibly efficient and brought the pre-selected food out promptly and attentively. The food was utterly delicious. Spoilt for choice! Has a great selection available and I enjoyed every bit!! Would go back again no questions!! Vegetarian options: Vegetarian options are available! Dietary restrictions: Catered for most restrictions. Parking: Around 15 car parking spaces outside the pub, but other car parks a close walk away. Wheelchair accessibility: Plenty of access for users. Service: Dine in Meal type: Dinner Price per person: £40–50 Food: 5 Service: 5 Atmosphe...
Elliott
On the day of our reservation, part of my family arrived early and were directed to go upstairs. However, when I arrived later, I found that our reservation had been double booked for a Baby Shower downstairs. Despite my reservation being made in July, we were forced to move downstairs without any apology from management. The staff did not handle the situation well and it was clear they prioritized the other group over us. The space we were moved to was cramped and unsuitable, making it difficult for us to enjoy our meal. This was especially challenging for my nephew who is autistic. The poor customer service and lack of consideration for our needs overshadowed the delicious food and the h... Voir le carte
Catégories
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Pub Profitez d'une ambiance animée avec nos classiques du pub. Des burgers copieux et du fish and chips aux tartes savoureuses et aux bières artisanales, notre menu promet une expérience conviviale idéale pour se détendre entre amis.
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Meat Découvrez notre sélection de viandes savoureuses, comprenant des steaks grillés à la perfection, du poulet tendre et des plats d'agneau savoureux, chacun assaisonné à la perfection pour une expérience culinaire inoubliable. Voir le carte
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Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
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Chicken Succulents et savoureux, nos plats de poulet sont élaborés avec de la viande tendre, des assaisonnements savoureux et diverses inspirations culinaires. Profitez d'une délicieuse variété qui saura satisfaire tous les palais.
Commodités
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Wifi
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Seating
- Carte
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Delivery
- Menu
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Cash Only
