The Great British Cupcakery Bakehouse Parlour

15 Queen Street, Newcastle upon Tyne NE1 3UG, United Kingdom, Newcastle upon Tyne

🛍 Tea, Coffee, Cheese, British

3.9 💬 1283 Avis
The Great British Cupcakery Bakehouse Parlour

Téléphone: +441912302151

Adresse: 15 Queen Street, Newcastle Upon Tyne NE1 3UG, United Kingdom, Newcastle upon Tyne

Ville: Newcastle upon Tyne

Menu Plats: 11

Avis: 1283

Site Web: http://www.thegreatbritishcupcakery.co.uk

"The cake itself was beautiful to look at and in the end was everything I asked for. I booked GB cupcakery with confidence after seeing them and their team at a wedding fair a few years prior to the wedding who talked me through the process of ordering and made it all sound very personal. I have even attended the cafe numerous times. However the customer service around booking and arranging the design/tasting was challenging and I even had doubts at times the cake was going to be delivered on my wedding day. I know there was a global pandemic in the middle of it all, however the lack of communication from them was lacking throughout the process. We even booked a tasting box to collect from the cafe (after spending 3 months and numerous calls and emails trying to contact them) we drove 30 miles to collect it only to find they had NOT prepared the box for us. They did kindly post it out to us, however in the tasting box, one of the portions had a very large egg shell the size of a finger nail when I bit into it. I did email them to inform them of this along with my choice of flavours. However, no acknowledgement of this email was made when I spoke to them on the phone to tell Then my choices for the second time after I had waited with no reply for another 3 weeks from my said email. (at this point my mother was begging me to cancel the cake and loose my £165 deposit as she has worked in catering all her life and service like this is not what is expected) but i decided to stick with it and give them The benefit of doubt. Anyway the cake did turn up, they eventually the week before the day spoke through everything with us and the cake was beautiful on the day, with extra thanks to the flowers provided by the florist. The cake inside did have lumps of flour in the sponge but by this point that was expected as attention to detail when it came to the inside of the cakes is clearly looked over. I am glad to see that the option of booking wedding cakes is now NOT an option on their website as this company is clearly too busy with the cafe to care for wedding customers. Even after taking a £165 deposit. Their excuses for lack of communication was they had closed the direct email address for wedding enquiries. As they were too busy to take any more on. Which I can’t understand you doing without informing your brides and grooms of this change first. Thanks for the cake but I would not recommend using GB cupcakery for a wedding."

Menu complet - 11 options

Tous les prix sont des estimations sur Menu.

Dessert

Marijke Marijke

Lovely Place, delicious and prettily presented food for a great price and friendly staff!

Adresse

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Avis

Andy
Andy

No visit to the Quayside is complete without a visit here to enjoy either excellent cupcakes or other sweet delights such as chocolate traybakes. Good coffee and tea and friendly service


Marjorie
Marjorie

This is the most fabulous cafe ,All home made cakes scones ect ,Lovely surroundings with such helpful staff members, Beautiful afternoon tea,with nice china tableware,This is a cafe not to be missed,


Natalie
Natalie

Arrived just before 4pm on a Sunday (closes at 5pm). Drove here specifically to sit in and already paid for parking. Little girl was excited and chose a table. Told it was take out only as they decided to close early that day Voir le carte


mandreia
mandreia

Poor service. The girls working there don’t know how to be serving and how to make clients feel welcomed. The cupcakes and others cakes aren’t fresh. The dough and cream were hard which denotes they aren’t freshly made. We had too high expectations and got disappointed.


win
win

I was just passing by this absolutely beautiful place which changed my mind because the decor outside was lush. The staff was really welcoming, attentive friendly. Service was excellent. No doubt food was divine n well represented. Will definitely b there when visit Newcastle again.


Gary4991
Gary4991

Not greeted when we came in confused if we needed to be seated or not. Once noticed we were offered a booked table. Had to ask for a menu. None of the staff had a clue what was going on. No knowledge of the cakes. Wasn’t that long wait for coffee however girl on coffee had zero sense of urgency to get our drinks out stood chatting to other staff not doing anything behind the counter. Totally unaware of surroundings terrible customer service. Milk burnt in coffee and had been spilt all down the cup. Friends was inedible. Will not be coming back even though cake was nice. Voir le carte


Lapos
Lapos

We booked in for a lovely Afternoon Tea, and were left a little confused when the menu available on the tables didn't show what was on offer. No Ceylon, but the Earl Grey was nice. No sugar tongs for the sugar cube bowl, so be aware as it's a covid risk. The food was brought out on lovely cake towers and there was plenty for the modest £20. The sandwiches were a little plain but well filled and the sweet desserts were lovely apart from the brownies which were far too dense. The cheese scones were served without butter, but they had some upon request that was as hard as stone. Not great, but easily solved by putting it under the teapot. The fake flowers on the table were filthy, covered in du...


Amy
Amy

Visited here for afternoon tea as part of a hen party. We waited a few minutes upon entering to be able to speak to someone to be shown our table. We were left for around 10 minutes with no information until a waitress came over and took our drinks order. This was the only time we were asked what drinks we would like, no refills were offered throughout our time there. The children in the group were asked what sandwiches they would like, and we found the portions sizes great in terms of the difference between adults and children’s afternoon tea. All the contents of the afternoon tea were lovely, we had to bring back leftovers in a box as there was so much. The lack of service just left us fee...


Lily
Lily

The cake itself was beautiful to look at and in the end was everything I asked for. I booked GB cupcakery with confidence after seeing them and their team at a wedding fair a few years prior to the wedding who talked me through the process of ordering and made it all sound very personal. I have even attended the cafe numerous times. However the customer service around booking and arranging the design/tasting was challenging and I even had doubts at times the cake was going to be delivered on my wedding day. I know there was a global pandemic in the middle of it all, however the lack of communication from them was lacking throughout the process. We even booked a tasting box to collect from th... Voir le carte

Catégories

  • Tea Découvrez notre sélection de thés apaisants, offrant à la fois des mélanges classiques et exotiques. Parfaitement infusés pour éveiller vos sens, laissez-vous tenter par notre gamme pour un moment de tranquillité et de saveur à chaque gorgée.
  • Coffee Savourez notre sélection de cafés riches et aromatiques, habilement préparés pour éveiller vos sens. Du classique expresso aux lattes crémeux, découvrez le mélange parfait pour commencer votre journée sur une note savoureuse. Voir le carte
  • Cheese Une sélection soignée de fromages artisanaux du monde entier, offrant des saveurs et des textures variées qui ravissent le palais. Parfait pour partager ou savourer individuellement avec les accompagnements idéaux.
  • British Traditionnel et copieux, le menu britannique propose des classiques réconfortants comme le fish and chips, des rôtis succulents et des tourtes savoureuses. Redécouvrez des favoris familiers, préparés avec amour à partir de recettes intemporelles et d'ingrédients frais, locaux.

Commodités

  • Breakfast
  • Mastercard
  • Carte
  • American Express
  • Menu

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