The Cooper Rose - Carte

2-4 Albion Place, Sunderland, United Kingdom, SR1 3NG

🛍 Pub, Steak, Drinks, European

3.5 💬 2524 Avis
The Cooper Rose

Téléphone: +441915148530

Adresse: 2-4 Albion Place, Sunderland, United Kingdom, SR1 3NG

Ville: Sunderland

Menu Plats: 9

Avis: 2524

Site Web: http://www.jdwetherspoon.co.uk/home/pubs/the-cooper-rose

"Today I visited The Cooper Rose in Sunderland and ordered a BBQ chicken panini and drink for £8.01 with Mexican Rice. At the last moment I selected a small plate pizza from the menu and cancelled the order for the Panini (indecisive I know). However I checked the order and before pressing pay, the pizza and drink were clearly showing in the basket. About 15 minutes later the panini arrived complete with what could only be described as very dry looking microwave rice floating in water. I said that I had changed the order to a pizza and the waiter suggested I speak to the manager at the bar. I spoke to a Team Leader at the bar who simply shrugged her shoulders and said you got what you ordered, we have had no problems with the app. When I explained that I had taken the panini out of the basket and replaced it with a pizza she was standoffish, spoke over the top of me and refused to correct the order to what I had ordered insisting it is your mistake whilst standing with her hands on her hips and rolling her eyes. Upon checking the order it did show the panini had been ordered, however the pizza was still showing in the basket, at this point she asked to see my credit card transactions to verify what I was saying (sorry I 'm not about to show my transaction history to a random bar-maid in Sunderland). She then went to speak to the manager and clearly only offered one side of the story to him before coming back and saying, you have got what you ordered and we are not changing it. At this point I said I was tired of her attitude and requested to speak to the manager to which she tried to convince me this was pointless because he would tell me the same. Again I persisted, before she flounced off, rolled her eyes and said for god sake. The manager came out and from the outset his demeanour was completely different, he was professional and explained the situation from their point of view. I therefore showed the manager the process I had used in the app for ordering and he agreed that there was the potential for an error to be made as it was a Wetherspoon advert that prompted me to change my order at the last moment. He therefore agreed to provide a full refund, and upon checking the receipt he has also very kindly refunded the pint which I had already drank. Had the team leader had explained it in the same manner without talking to me like I was a drunken 14 year old, I would probably have accepted that I had made a mistake and got on with my day. Standing arguing the toss with me on my lunch hour with your arms either folded or your hands on your hips whilst rolling your eyes isn 't going to get me to back down particularly when there 's a 50% chance it wasn 't my error. Get her on a customer service course before she embarrasses herself and Wetherspoons further."

Menu complet - 9 options

Tous les prix sont des estimations sur Menu.

Plats Principaux

Agneau

Escalope

Indien

Plats De Poulet

Plats D'agneau Et De Mouton

Entrées

Accompagnements

Salades

Michelle Michelle

Great night out, music was awesome, atmosphere fantastic, cheap drinks, I will be back! DANCE AND PARTY HARD!

Adresse

Afficher la carte

Avis

555paulaq
555paulaq

This was by far the worst breakfast I have ever had. The toast was barely toasted, the bacon tasted burnt, and the fried egg was like rubber. I will never eat here again.


Dansmam
Dansmam

Absolutely love coming here for food drinks. It's lovely up on the roof a nice relaxing pleasant atmosphere feels like you're on holiday I like the hot drink station so you don't have to go downstairs for a refil


safc666
safc666

We visited just for just a couple of drinks however we read the menu and both decided on the lemon chicken. And we were pleased to say it was wonderful we don’t usually eat here as it’s usually bland but this was an exception would definitely recommend this dish. Well done and what a lovely day on the sun roof. Voir le carte


tanzalfaromeo
tanzalfaromeo

Beware one particular bar person tried to charge me and My four friends £13.49 for five half's of larger we questioned this but told us it was right with I thought it was disgusting so cancelled the order and got another member of staff to do,the order and it was £7.50 so a big difference ee did speak to the manager Lee who told us he would.have a word with him but I think not k


Marleydoggy
Marleydoggy

I ordered the Gourmet Steak without mushrooms, with extra peas, and a side of coleslaw. The meal arrived promptly, but it was missing the onion rings and extra peas that I had requested. I had to flag down a waitress to let her know. I had asked for my steak to be cooked medium rare, but it came out medium instead. Unfortunately, no one checked back on my meal. I was quite disappointed with the overall experience.


TyneAndWearColumbus
TyneAndWearColumbus

I would recommend to anyone ordering at the bar to double check what you are being charged. Recently, the service at the bar seems to have gotten worse. I always order the same drink when I'm there, but this time I was asked to pay nearly £2 more than usual. After bringing this to the bartender's attention, I was told three times that the price was correct before they finally accepted that I was right. If possible, I suggest ordering through the app to avoid being overcharged. It's unfortunate, because it's a good bar with a wide selection of drinks available. Voir le carte


pottsy1983
pottsy1983

We have visited the establishment on three occasions when we have visited Sunderland for the half marathon. The place is a great place with great prices for drinks. Unfortunately on my recent visited on bank holiday Monday for breakfast the food was very poor. The breakfast was barely warm. I did eat all but really should of let staff know earlier. After meal I explained that they might want to tell chef that food was not warm at all incase anyone else complains as knee someone had complained before me about how food was cooked. The server was very happy to offer me another meal free of charge but I did already have a large meal so didn’t want another one. I am noticing more at spoons that t...


milliered
milliered

Food was nice, however staff are incredibly rude. Lost my ID so was unable to drink, that’s fine. However when my friend (opposite me) had his drink near me, a member of staff asked me for ID again. I told her I only have a picture of my passport and the drink was not mine. She proceeded to comment rudely “so he has three drinks?” I nodded as my friend had ordered a pitcher and could not drink it all herself. She proceeded to say “if any of my colleges catch you drinking it, it will be taken off you”. The part i’m upset about is the attitude, i understand not having any form of physical ID with me will most likely not get me a drink, however the rudeness of the servers is astonishing. I’m si...


Marc
Marc

Today I visited The Cooper Rose in Sunderland and ordered a BBQ chicken panini and drink for £8.01 with Mexican Rice. At the last moment I selected a small plate pizza from the menu and cancelled the order for the Panini (indecisive I know). However I checked the order and before pressing pay, the pizza and drink were clearly showing in the basket. About 15 minutes later the panini arrived complete with what could only be described as very dry looking microwave rice floating in water. I said that I had changed the order to a pizza and the waiter suggested I speak to the manager at the bar. I spoke to a Team Leader at the bar who simply shrugged her shoulders and said you got what you ordered... Voir le carte

Catégories

  • Pub Profitez d'une ambiance animée avec nos classiques du pub. Des burgers copieux et du fish and chips aux tartes savoureuses et aux bières artisanales, notre menu promet une expérience conviviale idéale pour se détendre entre amis.
  • Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire. Voir le carte
  • Drinks Désaltérez-vous avec notre sélection rafraîchissante de boissons, allant de cocktails artisanaux et de vins fins aux délices sans alcool, y compris sodas, jus et café et thé savamment infusés. Des compléments parfaits à votre repas!
  • European Savourez un voyage culinaire à travers l'Europe avec notre menu savamment élaboré, mettant en vedette des plats authentiques de France, d'Italie, d'Espagne et d'ailleurs, en utilisant les ingrédients les plus frais pour donner vie aux saveurs traditionnelles.

Commodités

  • Wifi
  • Seating
  • Carte
  • Television
  • Menu
  • Reservations

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