Téléphone: +441915148530
Adresse: 2-4 Albion Place, Sunderland, United Kingdom, SR1 3NG
Ville: Sunderland
Menu Plats: 9
Avis: 2524
Site Web: http://www.jdwetherspoon.co.uk/home/pubs/the-cooper-rose
"Today I visited The Cooper Rose in Sunderland and ordered a BBQ chicken panini and drink for £8.01 with Mexican Rice. At the last moment I selected a small plate pizza from the menu and cancelled the order for the Panini (indecisive I know). However I checked the order and before pressing pay, the pizza and drink were clearly showing in the basket. About 15 minutes later the panini arrived complete with what could only be described as very dry looking microwave rice floating in water. I said that I had changed the order to a pizza and the waiter suggested I speak to the manager at the bar. I spoke to a Team Leader at the bar who simply shrugged her shoulders and said you got what you ordered, we have had no problems with the app. When I explained that I had taken the panini out of the basket and replaced it with a pizza she was standoffish, spoke over the top of me and refused to correct the order to what I had ordered insisting it is your mistake whilst standing with her hands on her hips and rolling her eyes. Upon checking the order it did show the panini had been ordered, however the pizza was still showing in the basket, at this point she asked to see my credit card transactions to verify what I was saying (sorry I 'm not about to show my transaction history to a random bar-maid in Sunderland). She then went to speak to the manager and clearly only offered one side of the story to him before coming back and saying, you have got what you ordered and we are not changing it. At this point I said I was tired of her attitude and requested to speak to the manager to which she tried to convince me this was pointless because he would tell me the same. Again I persisted, before she flounced off, rolled her eyes and said for god sake. The manager came out and from the outset his demeanour was completely different, he was professional and explained the situation from their point of view. I therefore showed the manager the process I had used in the app for ordering and he agreed that there was the potential for an error to be made as it was a Wetherspoon advert that prompted me to change my order at the last moment. He therefore agreed to provide a full refund, and upon checking the receipt he has also very kindly refunded the pint which I had already drank. Had the team leader had explained it in the same manner without talking to me like I was a drunken 14 year old, I would probably have accepted that I had made a mistake and got on with my day. Standing arguing the toss with me on my lunch hour with your arms either folded or your hands on your hips whilst rolling your eyes isn 't going to get me to back down particularly when there 's a 50% chance it wasn 't my error. Get her on a customer service course before she embarrasses herself and Wetherspoons further."
Tous les prix sont des estimations sur Menu.