Téléphone: +442088660476
Adresse: High Road, HARROW, United Kingdom
Ville: HARROW
Plats: 3
Avis: 668
"This pub should have all the elements to be great. However, it is badly managed and awful rude bar service. A group of approx 12 of us went for afternoon drinks on a nice sunny Saturday. We were sat outside it was lovely. As we arrived a half an hour late, myself and my wife got our drinks. My wife asked for a bit more ice than the 3 cubes she was given in her drink and was told by a rude member of staff that they were rationing the ice so they had enough. However, someone else serving was giving a whole glassful to another customer. On going back to the bar for a round of 12 drinks, when pouring the second drink (a beer) the barrel ended. Our server went to change the barrel. The same rude bar member that said about the ice came across and asked us if anyone needed serving, to which our reply was that we were being served but our server was changing the barrel, but he could help us with the other drinks as there was no one else waiting. He stated it was only one server per group and he was far too busy cleaning glasses to help us and they were very busy. So after the 10 minutes we waited for our server to come back (and the rude bar staff stood there cleaning glasses and making rude comments to us), and then 10 more minutes for her to serve us once our server got back, it took 25 minutes with no one at the bar and the rude bar member cleaning glasses commenting to us. On another round, one person in our group was ignored as they went to get served by the same bar staff member waiting 20 mins and seeing people who came in after him being served. He came away from the bar not buying drinks. Over 5 hours, at over £70 a round, we must have spent in excess of £700 between our group. However, we will be selecting another pub for our drinks in the future. I suggest that the management watch carefully the staff in the bar that is ruining this pub. For the weather, the tables outside were relatively quiet. Btw the lady that served the big round for us and changed the barrel was good busy and polite. Just let down by the others!"
Menu - 3 options
Tous les prix sont des estimations.
Roti
Pain plat indien léger et feuilleté, idéal pour accompagner des plats en sauce ou des curry.
Paradise10592331276
Average food Good service Value for money?? Limited choice for food Nice lights Introduction of some dog friendly dishes would be nice. Good parking
Adresse
Avis
James
A really great experience. Wonderful building and location, but even better -wonderful staff and really 'real ' good quality food. I 'm not easily pleased, but was very pleased!
mike
The pub has a nice appearance, but it is too pricey. Paying £14 or more for a real ale and a medium-sized glass of wine just doesn't add up. It seems as though customers are not a priority here.
323daveo
We decided to try this restaurant again after a few years to see if it had improved , while the Sunday roast was ok and the staff were nice the closeness of the tables were an issue with us, we like more space but it felt we were sitting with strangers.
Sammy19287
Didn’t enjoy the atmosphere. We were seated near the kitchen and it was so cold. We were all freezing in our seats, which made eating really uncomfortable. The food was very average. Didn’t enjoy the salad when it came, it was tasteless and felt like it was all over the place. Not impressed and won’t be coming back at all.
HappyLamb
Just back from Sunday lunch lovey staff, we were first seated near the kitchen and then asked to move as it was noisy. We were seated in the barn which was cold and lacked atmosphere. The food was awful tbh but we were too hungry to complain big slabs of rare beef, over cooked roasties, undercooked massive stem of broccoli
debswimswild
I visited for lunch with my elderly parents who have mobility issues. We were greeted warmly and advised to go around the bar to avoid the steps, much appreciated. Our waitress was charming and friendly. The food was so delicious, the best meal we’ve had out in a long time. Lamb was perfectly cooked and the chocolate pot with honeycomb out of this world scrumptious. We will be booking our family Christmas meal here for Boxing Day. Thank you for a wonderful experience at your lovely pub.
gregoryjO4696FC
I attempted to plan my mother's 50th birthday celebration at this restaurant. I emailed them and received a prompt response initially, but then never heard back from them again. I called to confirm everything was still on track, but they informed me that they were fully booked and unable to accommodate me at all. Effective communication is essential in the hospitality industry, and unfortunately, this establishment falls short in that regard. I am extremely disappointed as this used to be my go-to spot for drinks. I strongly advise against trying to organize any event here.
Beverley
I recently had a wonderful experience at The Case is Altered and wanted to share my thoughts. We were in need of a venue for a funeral reception and were fortunate to come across this pub with a private room for hire. The staff were incredibly helpful, guiding us through our options and making the booking process simple. We rented the room for three hours and they provided a buffet and hot drinks. The private room was easily accessible to the main bar for additional drinks, and had a cozy atmosphere perfect for our gathering of around 45 people. The room also had a large TV that we utilized for a photo display. I highly recommend The Case is Altered, especially for those attending services a...
Antony
This pub should have all the elements to be great. However, it is badly managed and awful rude bar service. A group of approx 12 of us went for afternoon drinks on a nice sunny Saturday. We were sat outside it was lovely. As we arrived a half an hour late, myself and my wife got our drinks. My wife asked for a bit more ice than the 3 cubes she was given in her drink and was told by a rude member of staff that they were rationing the ice so they had enough. However, someone else serving was giving a whole glassful to another customer. On going back to the bar for a round of 12 drinks, when pouring the second drink (a beer) the barrel ended. Our server went to change the barrel. The same rude...
Catégories
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Meat Savourez les riches saveurs de viandes préparées avec expertise, des steaks juteux et poulet rôti succulent aux côtes tendres et plats d'agneau copieux. Chaque sélection promet une expérience satisfaisante et délicieuse pour les amateurs de viande.
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Salads Fraîches et vivantes, nos salades sont élaborées avec des ingrédients de saison et un mélange de verdures croquantes, de légumes colorés et de vinaigrettes uniques, offrant un choix délicieux et sain pour tous les palais.
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Cheese Une sélection soignée de fromages artisanaux du monde entier, offrant des saveurs et des textures variées qui ravissent le palais. Parfait pour partager ou savourer individuellement avec les accompagnements idéaux.
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Chicken Découvrez une variété de plats de poulet délicieux, assaisonnés et cuits à la perfection. Notre menu propose tout, des classiques favoris aux nouvelles créations innovantes, garantissant de satisfaire tous les palais.
