Téléphone: +442074375660,+442035831010,+442074403207
Adresse: 109 Charing Cross Road, WC2H 0DT, Camden, United Kingdom
Ville: Camden
Plats: 7
Avis: 18958
Site Web: http://leafi.co.uk/foyles
"Given how wonderful the bookshop is, the cafe is a real disappointment and needs a total rethink when it comes to service. Whenever I’ve been in, I’ve found the staff to have a slow and unwelcoming manner. On one occasion, I ordered a sandwich and was asked if I wanted it toasted, which I did. After 25 minutes of waiting at my table, my sandwich hadn’t appeared so I went back to check on the progress of my sandwich but it was clear that it had been completely forgotten about and looked a charred disaster. I didn’t have time to wait for another one and didn’t want a burnt one so I asked for my money back. The member of staff then went and got another member of staff who asked me to explain what had happened. I did, and she asked to see my receipt; however, I hadn’t been given one. That member of staff then had to go and get yet another member of staff who looked at me with great suspicion as he counted out some cash from the till and silently handed it over to refund me. At no point did anyone think to say ‘I’m sorry about your order.’ Unfortunately that pretty much sums up the staff’s approach here, as although I only got a burnt sandwich once, their general bad attitude has been the same every visit."
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