Téléphone: +441636703765
Adresse: William Hall Way, Newark-on-Trent I-NG24 3NG, United Kingdom
Ville: Newark-on-Trent
Plats: 15
Avis: 6064
Site Web: http://www.tawnyowlpub.co.uk
"We were visiting for a special occasion, and because we have visited before and had a pleasurable experience. However, this time that was not so much the case. The carpark was fairly empty so we though, great, should get good service today because there are not too many customers in. Unfortunately this turned out not to be the case. Started with an error in the drinks order with one being brought out at the wrong size. Food order was placed, with a couple of special requests customisations. Most of these were ok but one was completely missed so had to go back to the kitchen. We were also still waiting for the side orders at this point. Staff member performed a check back, told them everything was good but we were still waiting for the side orders. By the time they finally arrived, the rest of the food was almost finished so they felt a little irrelevant at this point. Team member Kacey who brought them out was very friendly and apologetic reassured her it wasn't her fault, but she offered to apply a discount to our bill, which was appreciated. We had also brought in a celebratory cake, and the young male member of the team who brought this out was nothing but smiling, helpful and a credit to the company. Unfortunately was unable to get his name."
Tous les prix sont des estimations.