Sweet Basil - Carte

179 South Street, RM1 1PS, ROMFORD, United Kingdom

🛍 Sushi, Cafés, Asiatic, Chinese

2.9 💬 11046 Avis
Sweet Basil

Téléphone: +441708766611

Adresse: 179 South Street, RM1 1PS, ROMFORD, United Kingdom

Ville: ROMFORD

Menu Plats: 8

Avis: 11046

Site Web: https://sweetbasilonline.co.uk/

"At 19:50 on 26th June, I ordered £38 worth of food from Sweet Basil Chinese, the delivery was scheduled for 20:55. Approximately 21:20 I contacted the restaurant regarding an update, which I was told the food was on it way. Unfortunately, still nothing. Approximately 21:50, I contacted the restaurant again in relation to my delivery, in which they responded that the food has been delivered. When I explained that the food hasn't been delivered, they treated me like I was lying, the owner of the restaurant refused to speak with me, refused to cook new food or offered a refund, after speaking with the Manager Tommy, they eventually agreed they would send the driver back to my address to see if I'm the person he handed the food over too (the driver even explained the description of the person who he handed the food too, which was the complete opposite to me), which they agreed if I wasn't, they would cook new food for me etc 20 minutes after, the driver arrived and agreed that I wasn't the person and that be confirmed he handed the food over to someone else completely. The driver contacted the restaurant from my property and explained the situation, the boss said, if the driver doesn't pay the £38, I wouldn't be issued with a refund or new food cooked. The driver then quit the job on my doorstep as he agreed the boss is a horrible man and agreed he would pay the £38, I then call Tommy back and ask for an update, which they refused to issue a refund or cook new food, after serval conversation, they finally agreed they would cancel my order and issue a refund, in which, they began explaining that they couldn't because their Just Eat Panel wasn't working. I contacted them two days later in good faith and explained to them, I have found out who the person who took the food in case they wanted to send a driver and try and get their money back, to be told I am banned from the restaurant. Personally, I would stand clear of this restaurant, if there is anything wrong with your order, they will not be helpful and you will waste 3.5 hours of your evening arguing with the owner. If you don't believe me, check their Google reviews, which explains it all."

Menu complet - 8 options

Tous les prix sont des estimations sur Menu.

Entrées

Dessert

Riz Frit

Fruits De Mer

Thaïlandais

Pains & Riz

Plats De Riz

Asiatique

vikingeric69 vikingeric69

First Class Chinese cooking !! Saturday Late Lunch Delivery. Delicious well cooked ; generous portions. Thank You, Chef !!

Adresse

Afficher la carte

Avis

TomGaret73
TomGaret73

Avoid like the plague. Late delivery (very late). Blamed the weather (very dry and calm night), showing dishonesty. Food was cold and not enjoyable. Owner refuses to accept criticism and to give refund. NEVER AGAIN.


X7915MBtonyb
X7915MBtonyb

Take Away Delivered within 25 minutes of placing order, piping hot and absolutely delicious. Ordered over £32 of food and no complaints from anyone, Free bottle of Pepsi was an unexpected bonus. Happy to recommend. Thanks!


jodief58
jodief58

Just moved to the area and was looking for a new Chinese to try on Saturday night. Was pleasantly surprised and would highly recommend Sweet Basil! Great tasting food and was given a free bottle of Pepsi and fortune cookies Voir le carte


teodrao
teodrao

The delivery was on time even earlier. The order came with chinese cookies and snack. The noodles with king prawn was excellent but can’t say the same for sweet&sour chicken balls as you can feel was added more vinegar and the mixed vegetables fried rice haven’t got any soya sauce.


John
John

Excellent food delivered very quickly. Reasonable prices and portion sizes. I have seen poor reviews of this place, mainly due to delivery. I can only speak as I find. I have ordered here many times without problem and in fact prefer here than other local takeaways because of food quality.


John
John

I had a home delivery Chinese last night. A few minutes (too quick) after placing the order it arrived, only when I opened it up found it was the wrong order of course. I must have someone else's meal. A quick phone call and after a short while they delivered mine and took away the wrong one. Everyone makes mistakes, but you do not always get such good service putting them right. Well Done Sweet Basil. And the food was excellent too. Voir le carte


Carlynn
Carlynn

Never one to leave reviews but I can't believe this place only has 2 stars, the best food.. So tasty and consistently good everytime. Would't go to any other chinese! We have tried so many but always end up back at Sweet Basil. Our order is chicken satay skewers, sweet chilli beef, salt and pepper prawn, prawn toast, special fried rice, pork udon noodle and sometimes duck, sweet and sour prawn and Ribs in BBQ Sauce.... amazing everytime. Thank you Sweet Basil


DanielF12
DanielF12

We had used this takeaway a few times and were relatively happy with the quality of food. Last Friday (12/02/21) we ordered nearly £40 of food and waited 2 hours for it to arrive. When it finally did arrive, every item was stone cold, and needed to be reheated. So so far this doesn 't sound too bad, but not great, right? We had always found the service and the food to be good in the past and I didn 't want to be put off using them again so I called to complain and resolve the issue. The person taking the call had absolutely no interest in dealing with the complaint. they were clearly only interested in taking other orders. I asked to speak to a manager or someone that could help. I was told...


michaelbN2635FX
michaelbN2635FX

At 19:50 on 26th June, I ordered £38 worth of food from Sweet Basil Chinese, the delivery was scheduled for 20:55. Approximately 21:20 I contacted the restaurant regarding an update, which I was told the food was on it way. Unfortunately, still nothing. Approximately 21:50, I contacted the restaurant again in relation to my delivery, in which they responded that the food has been delivered. When I explained that the food hasn't been delivered, they treated me like I was lying, the owner of the restaurant refused to speak with me, refused to cook new food or offered a refund, after speaking with the Manager Tommy, they eventually agreed they would send the driver back to my address to see if... Voir le carte

Catégories

  • Sushi Délectez-vous de notre sélection exquise de sushis, composée d'ingrédients frais, de rouleaux élaborés avec expertise, et de nigiri traditionnels. Chaque bouchée offre un mélange harmonieux de saveurs, promettant un véritable goût du Japon.
  • Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy. Voir le carte
  • Asiatic
  • Chinese Savourez les saveurs riches et authentiques de la Chine avec notre sélection de plats emblématiques. Des sautés savoureux aux délicieux dim sum, chaque création capture l'essence de la cuisine chinoise traditionnelle, ravissant vos papilles à chaque bouchée.

Commodités

  • Takeout
  • Delivery
  • Carte
  • Mastercard
  • Menu
  • American Express

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"this is a great place Thai restaurant that we unfortunately do not visit as much as we want. it has been an established part of my hometown hornchurch and serves fantastic Thai cuisine for many years. I am now glad to say that on Saturday we had a opportunity to visit and again eating was full of all the aromes they expect from this style of food. on Saturday we have walked on our fifteen minute walk to the heart of the city where they find the restaurant. we entered and received the usual friendly reception before we took our places. While we looked at the menu, we ordered a beautiful bottle of maison bergon 2020 a delightful French sauvignon blanc, full of citrus fruits, apple and lemongras aromas. unusual for us we decided to choose a set menu. we chose the Bangkok menu with an additional Thai salad. this started with the prawn crackers and sweet chili diving sauce. the starter was a plate consisting of chickensatai, spring rolls, huh on toast, chicken strips prawn tempura, which was all fresh, hot and full of fabulous thai aromen. we followed this with our additional plate of the yum nuar a fabulous spicy salate of cut grilled sirloin, swirl, early swirl, coriander, lemon juice, fish sauce chili flock, which I would definitely recommend. we now went to the main courses that would be with ingwer in black bohnensoße, chicken green curry, sweet with egg noodles. thai jasmin reis. the aromen and choir again complicated themselves perfectly and made every dish absolutely delicious. to finish they can have either tee, coffee or a few pots vanilla ice cream. this brought our charming Thai lunch to the end, and we hope to do again in the near future. I would highly recommend a visit here as eating is fantastic and there is always a good friendly service. also it is a long established part of our community and should be supported. many thanks for our fabulous lunch and look forward to seeing them all again soon."