Téléphone: +441536743368
Adresse: Oakley Road, NN18 8HW, Corby, United Kingdom
Ville: Corby
Plats: 4
Avis: 2710
Site Web: http://www.spreadeaglepubcorby.co.uk
"3rd December 2023 We were so disappointed with our meal and general experience at The Spread Eagle. We had booked this meal with friends that are family to us and had travelled from Essex to Corby for an early celebration Christmas meal together. We had booked on-line on 2nd November and specifically asked for wheelchair access. When we arrived this had not been taken into account by staff, the table should have been pre-arranged and set ready for us. The area of the restaurant we were in was cold which and not at all comfortable for us nor indeed for our most senior of our party a VIP lady of 92 years. Drinks were very slow in arriving one of which was forgotten, along with a requested extra wine glass. We were then welcomed with the knowledge that mac cheese was off the menu, along with steak and rice. Staple products on your menu which should be well stocked. We proceeded to order our starters, prawn cocktails but yet again was informed that they had no prawns!... and that these are not ordered in as no one usually asks for them. One would question why they are still on the menu. Music had been requested twice which took a long while to get sorted. We appeared to be “out on a limb” where we were forgotten, but we soon realised that there were not enough staff on to run the Sunday lunch service. We had a 12.30pm booking and actually received our meal at 2.00pm. Starters were a long while in being served and the main course even slower. “Pigs in Blankets” were offered as complimentary as we had an extensive waiting time. We were asked if we had everything that we needed and was ok and then left. When the table was being cleared after mains we were was asked if we were happy with our meals and we informed the waitress that we were not happy. The staff were hassled and stressed it was apparent that all was not well. I asked how many were in the kitchen and was told 1 person. I was astonished, this is definitely not acceptable. I am appalled that the management had not sorted this issue. If staff had not turned up for their shifts there should be a back up list to call upon other staff to come in to assist. Work as a team and sort your problems out, and if no one else was available there was no excuse for not calling us to re-arrange our booking. Both me and my husband complained to the waitress, (I hasten to add, none of this is her fault), and asked to speak with the manager but was told that best we complain on-line. We asked for a reduction on the bill but was told that the “Pigs in Blankets” were the complementary item. The staff need better direction and training in what hospitality means and most definitely more “hands to the pump”. I have worked in the hospitality industry and the way that this restaurant is being run is a disgrace, no stock, no ambience, no welcome, and no idea!! We were shocked that our long-awaited Christmas get together was ruined by this farce, do not blame the kitchen staff they are only coping with what little direction they are being given. Wake up before the real Christmas rush starts do not disappoint any other families."
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