Téléphone: +442830262002
Adresse: 69 Hill Street, BT34 1DG, Newry and Mourne, United Kingdom
Ville: Newry and Mourne
Menu Plats: 10
Avis: 4321
Site Web: http://www.shelbournebakery.com/
"I ordered a cake for my husband’s 50th Birthday having perused their website and deciding on a cake in the shape of the number 50 to mark this momentous occasion. The girl that took my order asked for a message and knowing that space would be limited, I decided on a short message. She asked me whether I wanted a photo which I had not considered due to the design of the cake but then decided to add this also. I paid for the cake. I collected the cake today and to my horror it was simply just a square cake with no 50! This was supposed to be presented at a surprise party tomorrow- I was so upset and shaking on the verge of tears after all my planning and more than two weeks notice. The staff only made excuses, like the person who took the order would not get things wrong, they didn’t do digits anymore, and there was not enough bakers, yet this was on their website and I had given clear instructions- a square cake could be ordered from anywhere- I was also told that digit cakes were much more expensive and could cost around £70??? I told them that I was willing to pay the costs- buying a cake for an important occasion was not a price problem- I was offered icing of 5 and 0 to be placed on either side of the photo and some cheap number candles. I told them I already had a topper and sparklers which were supposed to go on each of the digits- really disappointed with the service and poor excuses- The cake was supposed to be the centrepiece at the party but the order was not fulfilled"
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