Téléphone: +4978037550
Adresse: Victor-Kretz-Straße 1, 77723, Gengenbach, Germany
Ville: Gengenbach
Plats: 35
Avis: 5363
Site Web: https://www.schatull.de
"After I read the cripples, my husband and I were very happy to eat here. my man had the Argentine steak from which he said it was delicious and I had carving that was in order, though quite fat. the service was terrible. my man ordered a beer when we arrived, which lasted forever. they actually came back to pick up our food order, and he had to remind them of the beer. I had carved and bratkartoffeln ordered. what I got was carving and pommes fries. I told the waiter about the mistake, but he said he didn't understand him. in fact, he was completely disinterested. he sat down beside me, looked at me, laughed, and then stood up and went away. I don't know his name, but he had dark hair and a bart. we didn't see another waiter throughout our dinner. there was no salt and pfeffer on the table and there was no waiter near the area of the restaurant where we ate, we could not ask for salt and pfeffer. When we paid the bill, did we tell them that I was dissatisfied with my eating? because I had not received what I had ordered. they were not really interested again, the waitress actually tried to argue with us. they certainly didn't care that we went as very dissatisfied customers. I have never experienced such a complete lack of customer service before. I can understand that mistakes happen, but I can't imagine that a waiter can deliver a wrong meal and then laugh at the customer. we have been in Germany for more than 5 weeks and have received great meals and a great service. this restaurant has a lot of potential with a great menu. actually the menu was so good that we had decided to read that the next night we would eat here if the food was good - of course we found another restaurant for the next night. Hopefully, the owners will appeal to the service culture of the restaurants so that other customers will have a better experience than we."
Tous les prix sont des estimations.