Téléphone: +441912130399
Adresse: 121-123 High Street, Newcastle Upon Tyne, United Kingdom, NE3 1HA, Newcastle upon Tyne
Ville: Newcastle upon Tyne
Plats: 8
Avis: 2742
Site Web: https://twitter.com
"Recently visited San Lorenzo, an Italian restaurant, and unfortunately, it seems to be going in the wrong direction. I have been a regular customer for many years and have always enjoyed the food in the past. The experience was just okay during the starters, although they were not fantastic. However, when my partner ordered a carbonara for the main course, it was completely inedible. The sauce had curdled and looked disgusting. When the waitress asked if everything was alright, my partner mentioned that it wasn't great. Instead of simply accepting the comment and offering a replacement, the waitress engaged in a strange exchange, trying to explain how a traditional carbonara should be made. Firstly, a traditional carbonara does not include cream, which was heavily present in the dish we were served. Additionally, the sauce was clearly not prepared correctly, as it was difficult to miss. It was disappointing that the chefs let such a poorly made dish leave the kitchen. The pasta was also overcooked and turned to mush. I used to love this restaurant, but it is clear that it is now on a downward trend. Basic customer service should involve accepting feedback and offering apologies or replacements, rather than lecturing customers. The waitress's attempt at a lecture was frustrating, especially since the information provided was incorrect. A simple apology would have sufficed."
Menu - 8 options
Tous les prix sont des estimations.
Risotto
Risotto crémeux préparé avec du riz arborio al dente, champignons frais et parmesan.
User
The food was excellent one of the best Italian meals I have had. Also very good friendly and attentive staff well worth 5 star and will be going back there.
Adresse
Avis
User
Anniversary surprise from the boyfriend. Fantastic atmosphere, food was amazing and social distancing in place with all staff being careful, attentive and helpful all the time!
User
beautiful little restaurant. great food, great customer service. would have been 5 stars, but the music is shocking and my sticky toffee pudding had broken Amaretti Biscuits up!
User
The dining experience at this restaurant was excellent, with delicious food and cocktails. The service was good and we didn't have to wait long for our food. We will definitely be returning.
User
I dined alone but was warmly welcomed and made to feel comfortable! The owner had a pleasant demeanor and appeared genuinely happy. Thank you to all for the fantastic service and delicious food!
User
I recently had a terrible experience at this restaurant - the food was absolutely terrible. When I complained, it seemed as though the staff did not want to hear it, as one worker said to another...
User
Was booked for my grandaughters birthday the staff were fantastic and the owner is a fast draw artist, drew a picture of my grandaughter and she was chuffed. Also the food was first class. Can't wait to go back.
User
The pizza was absolutely delicious and the service was great for the price. Our only issue was with the limited options on the menu included in the offer. There were only 5 pizza and 5 pasta options, with no main menu full of appetizers, desserts, etc. Despite this confusion, we still had a wonderful time!
Glynis
I treated a friend for their birthday at this restaurant. Despite not being very busy, it didn't take away from the overall experience. The food was absolutely delicious and the staff's recommendations were fantastic. We loved it so much that we practically licked our plates clean. I would highly recommend this restaurant.
gazbaz
Recently visited San Lorenzo, an Italian restaurant, and unfortunately, it seems to be going in the wrong direction. I have been a regular customer for many years and have always enjoyed the food in the past. The experience was just okay during the starters, although they were not fantastic. However, when my partner ordered a carbonara for the main course, it was completely inedible. The sauce had curdled and looked disgusting. When the waitress asked if everything was alright, my partner mentioned that it wasn't great. Instead of simply accepting the comment and offering a replacement, the waitress engaged in a strange exchange, trying to explain how a traditional carbonara should be made....
Catégories
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Pizza Plongez dans nos pizzas parfaitement cuites, élaborées avec de la pâte étirée à la main, une sauce tomate riche et un mélange de fromages gourmets. Chaque tranche éclate de garnitures fraîches, garantissant une bouchée délicieuse à chaque fois.
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Pasta Régalez-vous avec notre sélection de plats de pâtes classiques et contemporains, chacun élaboré avec des ingrédients frais et de qualité et des sauces savoureuses qui capturent l'essence de la cuisine italienne à chaque bouchée.
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Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
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Italian Savourez les saveurs riches et diversifiées d'Italie avec notre menu, proposant des pâtes classiques, des risottos savoureux et des plats traditionnels de viande et de fruits de mer, tous élaborés avec des ingrédients authentiques et de la passion. Buon appetito !
Commodités
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Takeout
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Seating
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Free Wifi
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Visa Card
