Positano Sa1 - Carte

J Shed Arcade, Kings Rd, Swansea, United Kingdom, SA1 8PL

🛍 Pizza, Pasta, Welsh, Coffee

3.8 💬 7290 Avis
Positano Sa1

Téléphone: +441792462400,+441792457000

Adresse: J Shed Arcade, Kings Rd, Swansea, United Kingdom, SA1 8PL

Ville: Swansea

Menu Plats: 21

Avis: 7290

"I rang at the beginning of January to book a table for my daughters 16th birthday on February 10th. I booked for 24 people and paid a deposit of £5pp. In the week leading up to our visit I had a phone call on the Monday asking for my preorders as they were not asked for when I booked. I quickly got all the orders in and emailed them to the address I was given. I didn’t receive a reply to my email to confirm so tried to ring the restaurant all day Wednesday and Thursday with no answer. I started to panic. So I tried again on the Friday and finally someone answered. She said the head chef had been unwell so they couldn’t open and today was the first day they had reopened. She checked that they had my preorders and said everything was fine and they were looking forward to seeing us tomorrow. At 1.45pm on the day of my booking I received a phone call to say that unfortunately there was a problem in the kitchen and they would have to cancel my booking. The bloke then went on to say how much business they would be losing this weekend blah blah blah, at no point did he say sorry! At no point did he offer any kind of compensation. It was only when I asked about having my deposit refunded did he mention that and proceeded to tell me he would do it when the venue was back open. That’s no good to me!! He asked me why I was so angry??!! He told me there was nothing he could do!! If there was a genuine problem in the kitchen surely they’d know about it in the morning when they were prepping for their 12pm opening?? So why was it nearly 2pm before they rang?? This whole situation was handled so badly and with no apology offered by him. It wasn’t a meal for 2 that was being cancelled (although that would still be out of order) it was a table of 24 who were celebrating a special birthday!! I then had to try to book somewhere that evening so my daughter wasn’t left without a celebration meal with her family. Thankfully we found somewhere and we had a fabulous night! Judging by previous reviews on here we might have had a lucky escape with it being cancelled! I can’t review the food but I can review the attitude and lack of professionalism by the individual that I had to deal with! I think he might need a refresher course in customer relations!"

Menu complet - 21 options

Tous les prix sont des estimations sur Menu.

Pâtes

Dessert

Plats Principaux

Riz

Calzone

Fruits De Mer

Pain

Pâtes / Petits Plats De Pâtes

Pizza

Plat Principal

Plats De Viande

Apéritif

Entrées

Xinrui Xinrui

The restaurant seems to be closed. The restaurant wasn't open when I was here last week.

Adresse

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Avis

User
User

This restaurant always provides a pleasant experience. The music is good, and they serve real Bacardi and real Coke, unlike most places in Swansea.


User
User

Had a fantastic Sunday lunch today with my wife son daughter in law and my nephew 9 months old ! The food was tasty and the service first class. Will return.


Timothy
Timothy

Great food, amazing atmosphere but terrible service, not knowing what a house red was, bringing our starters with our mains, felt like she didn’t know anything about the menu. But the food was amazing would recommend the pizza as the dough is perfection Voir le carte


Asif
Asif

The food was average. I ordered the pasta with squid ink, but it was nothing special. Unfortunately, they had run out of pizza dough and we found out 20 minutes after ordering pizza. The location is nice, but I probably wouldn't return and would instead try other Italian restaurants in Swansea.


Agusta10
Agusta10

My wife and I took friends for lunch 01/04/23, the food was good but the service pretty average. I had to approach the bar twice for a drink order. My wife took her friend for lunch today, again the food good but the service from the staff abysmal. 3 staff sat around all watching videos on their phones, 4 times they were interrupted for service from drinks to Chilli Oil, not good enough with the prices they charge. Owners or Management need to get a grip of poor staff before your reputation goes down the pan. No place for complacency.


Shabana
Shabana

The food at this restaurant was very bland. I was disappointed to find out that the beef dishes also contained pork, which was not indicated on the menu. Thankfully, I checked with the waiter as I do not eat pork for religious reasons. I ended up with a plain and flavorless Penne pasta since all the beef dishes contained pork. The food was overpriced and lacked flavor. A fast food burger would have been a better choice than the food at this restaurant. The service and decor of the restaurant were good, but that was the only positive aspect. Voir le carte


Shabana
Shabana

The food at SA1 Swansea branch was very bland, most of the beef meat dishes had both beef and pork but this was not stated in the menus and I was glad I checked with the waiter, so I ended up with a bland plain penne pasta with no seasoning or flavours. A fast food burger has more taste and flavour than the food at Positano in Swansea SA1!! Very over priced for the quality of food and please do mention the beef dishes contain pork on your menus, as a large population of communities don’t eat pork for religious reasons and some people have allergies and need to know!


Nadia
Nadia

The restaurant needs to improve on their service. They delivered a bottle of wine to our table in a wine cooler, but awkwardly added ice which caused the bottle to hang over the top. When taking our order, they informed me that the Sea Bass was not available, which should have been mentioned when we were seated. They also didn't provide a bowl for mussel shells or offer finger bowls, leading to some confusion. Unfortunately, we weren't offered dessert and after waiting a while, we had to ask for the bill. Despite the service issues, the food was enjoyable overall. I hope they take these comments into account and improve for our next visit.


Misseej
Misseej

I rang at the beginning of January to book a table for my daughters 16th birthday on February 10th. I booked for 24 people and paid a deposit of £5pp. In the week leading up to our visit I had a phone call on the Monday asking for my preorders as they were not asked for when I booked. I quickly got all the orders in and emailed them to the address I was given. I didn’t receive a reply to my email to confirm so tried to ring the restaurant all day Wednesday and Thursday with no answer. I started to panic. So I tried again on the Friday and finally someone answered. She said the head chef had been unwell so they couldn’t open and today was the first day they had reopened. She checked that they... Voir le carte

Catégories

  • Pizza Plongez dans nos pizzas parfaitement cuites, élaborées avec de la pâte étirée à la main, une sauce tomate riche et un mélange de fromages gourmets. Chaque tranche éclate de garnitures fraîches, garantissant une bouchée délicieuse à chaque fois.
  • Pasta Régalez-vous avec notre sélection de plats de pâtes classiques et contemporains, chacun élaboré avec des ingrédients frais et de qualité et des sauces savoureuses qui capturent l'essence de la cuisine italienne à chaque bouchée. Voir le carte
  • Welsh Découvrez le riche patrimoine culinaire du Pays de Galles avec notre menu alléchant. Savourez les saveurs traditionnelles galloises qui combinent des ingrédients locaux et des recettes ancestrales, offrant un aperçu de la richesse culturelle galloise à chaque bouchée.
  • Coffee Savourez notre sélection de cafés préparés avec expertise, des espressos riches aux cappuccinos crémeux. Que vous ayez besoin d'un boost du matin ou d'une gorgée tranquille, nos options de café promettent chaleur et confort à chaque tasse.

Commodités

  • Takeout
  • Seating
  • Carte
  • Delivery
  • Menu
  • Mastercard

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