Téléphone: +441492584499
Adresse: Junction Way, LL31 9XX, Conwy, United Kingdom
Ville: Conwy
Menu Plats: 14
Avis: 3825
Site Web: https://www.pizzahut.co.uk/restaurants
"We are a family of 2 adults and 3 children ranging from 8 yrs to 17 yrs who are regular customers of pizza hut. After making a telephone booking in the afternoon 02/08/2023 for that evening we arrived and our booking wasn 't down, this wasn 't a major issue and it was soon resolved but it does make you feel very defensive of what 's to come. Once seated we got told its online orders through the mobile app, which ok was fine with us thats after having to log on to free WIFI before placing your order. We ordered a number of refills and a fruit cider along with our main meals, payment was made and we waited for our drinks. When the young lad brought over the glasses for the refills he then mumbled we don 't have cider I asked him for a alternative to be told they only have bud or Brewdog. So I settled for another refill and informed the lad the cider was £1.80 more to which I honestly couldn 't understand what his reply was no offer of refund or alternative was given. Since the interaction has now gone between customers and staff I recommend your staff speak alot more clearly and not muffle so you have to ask a number of times what they were saying. The food came and I cant really fault it at all everyone enjoyed it untill it was desert time. The children decided they wanted pudding so I went back on the app to order these and it gave me the option to serve them NOW to which I thought great the kids will have them shortly. To then have to ask after 35 minutes where they are again, i needed the young girl to answer me twice as I couldn 't understand her first answer). I feel regular checks on the toilets for cleanliness and to stock up on toilet rolls should be more frequent as my young boy needed to use the bathroom and there was no toilet roll in the cubicle so he had to use the disabled facilities. Lastly the young girl in charge of the crew was chewing gum throughout our visit which to me is very unprofessional. We used to be regular customers spending alot of money each time but unfortunately we will not be returning anytime soon."
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