Téléphone: +441316292828,+441312375695,+447746258569
Adresse: 42 Howe StreetEH3 6TH, Edinburgh, United Kingdom
Ville: Edinburgh
Plats: 35
Avis: 7264
Site Web: https://novapizza.co.uk/?utm_source=google&utm_medium=local&utm_campaign=novapizza
"Was visiting Edinburgh with my family for the weekend having travelled to Scotland from the states. Thought I booked in for dinner on the Sunday but turns out I booked for the Saturday my mistake. However, when I phoned them up (having received a missed call from the restaurant) and realized the error, they were completely apathetic. I explained the situation and requested a cancellation for Saturday and a table for Sunday. I was told they didn 't have any availability for Sunday and that I was too late they had already charged me £20 per person for my Saturday booking (that 's £60 for the three of us). I asked if that could be cancelled and they said there was nothing they could do. In no way did they attempt to accommodate my family for us to actually be able to eat there. I understand a cover charge for last minute bookings and in my experience this is maybe £5 per head or £10 if the booking is for parties of 6 or more. This restaurant had full availability when I went to book (one of the reasons why I didn 't realize I had gotten my days wrong) More importantly THERE WERE NO TERMS/CONDITIONS DETAILING I WOULD BE CHARGED when I went through the booking process. I never checked a box in fact I unchecked the marketing promotion boxes. It wasn 't until I went back and looked at my confirmation email which you receive AFTER you make the booking that I saw this: CREDIT CARD POLICY This restaurant requires a credit card to secure this booking. All credit card information will be processed securely. No shows or cancellations less than 1 day in advance will be subject to a charge of £20 per person. Changes to guest count made less than 1 day in advance will be subject to a charge of £20 per person. This is ONLY detailed on the confirmation emails for bookings made same day NOT for bookings made in advance, but they still charge you if you cancel within a day of the booking regardless. So even if I had noticed my mistake immediately after booking, I STILL WOULD HAVE BEEN CHARGED even though I they don 't make you aware of the charge until after it 's too late."
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