Macknade Fine Foods The Cafe'

Great cafe tucked away at the rear of the shop. Very good choice of fresh coffees and cakes. The size of the portions is on the generous side. Helpful staff and very good service.

I had been gifted a voucher to use in the Ashford shop, which then promptly shut down! Luckily the Faversham branch was still open, but it was quite a drive from Ashford just to have a quick bite for lunch. The food was ok, but...

Wonderful food hall … but unfortunately the cafe was a little under par. Expected better. Children’s menu not great. Ordered beans on toast… ask for a child’s portion and was charged £6.50. It was Artisan beans from a tin kidney beans peppers etc...

We visited for lunch today, decided to have the farmhouse breakfast and frittata with salad. The food came quickly however the frittata was inedible, basically a massive slab of thick egg with burnt vegetables at the top with no courgette to be seen! Complained and...

For £12 per breakfast we expected more to be honest. No choices available for the egg and bread wasn't a good start. Not everyone likes sour dough bread. The food did taste good but was a bit stingy and wasn't particularly hot. Come on, let's have more than one small sausage for the high price. The coffees were only lukewarm too. Disappointed.

I visited in August with 2 of my friends who were visiting from Essex. Everything was ok. However I’d like to comment on staff. Some very lovely and took time to talk to us. There was a woman with blonde hair and makeup who had a sour face and was utterly rude. I think her name was josie. Apart from that being awful, the food and coffee was ok.

service was so slow we were about to ask for refund after waiting 40 mins for coffee and cake when it arrived only got apology after mentioning it. Staff seemed to be faffing about too much looked like only one single coffee machine and one member of staff seemed to be chatting with someone over side counter for whole time we waited not good enough. Excuse was they were busy es thwy always are and so should be awar and have adequate staff equipment procedures. Had to wait long time for fuller brunch a week ago. Will not return

The lady at the front counter of the restaurant was very friendly and helpful, but unfortunately, the rest of the staff were quite unfriendly and seemed disinterested in providing good service. I asked about the cakes, toilets, and types of tea, and each time I was met with a gruff response. I usually try to defend the service industry as I know how hard people work, but in this case, it was difficult to overlook the rude behavior. As a local, I know there are better cafes in Fav where you actually feel welcomed. The shop itself was nice, and we did purchase some fruits and vegetables, but the experience was marred by the poor service. Perhaps the staff was just having an off day, but I won'...

Have been a regular for years, it's just so disappointing each time that I finally felt I had to write something. The management clearly aren't on top of things. The shops does sell some nice things but often theres mouldy fruit and veg and for example soft fruits are usually on the turn by the next day. The cafe itself, it's ok, small portions and quite expensive; but it's more there is no atmosphere, always cold when it's busy the reserve table system doesn't work. There just seems to be a real lack of care or interest in the place overall, litter strewn around the car park and the toilets are disgusting clearly build up dirt from the lack of regular cleaning. (They have eco toilets so you...