Lounges Puerto Lounge

38 Commercial Rd, Exeter, England, EX2 4AE, United Kingdom

🛍 Steak, Cheese, Western, Burgers

3.7 💬 5886 Avis
Lounges Puerto Lounge

Téléphone: +441392422102

Adresse: 38 Commercial Rd, Exeter, England, EX2 4AE, United Kingdom

Ville: Exeter

Plats: 8

Avis: 5886

Site Web: https://thelounges.co.uk/puerto/

"I love the lounges, good food good service, plenty of vegan dishes for those in the group that eat a plant based diet so they feel welcomed. Brilliant concept by the person who came up with the idea. This was my first visit to The Puerto lounge and it fulfilled all my expectations. It's like having the certainty of a big chain with the feel of an independent. Well done everyone involved."

Simon Simon

Lunch time bite, food was lovely and very quick service.

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Avis

Sue
Sue

Delicious food, big stea which could be used for dancing.


Matthew
Matthew

Always liked it here but today been waiting 90 minutes and still no food has arrived


David
David

Alright place to grab some food if you're on the quay. Not the greatest quality or quantity but decent for the price. Drinks are good, staff are friendly.


spectrum
spectrum

I had an over-priced, blandly tasting microwaved Nasi Goreng which arrived on a plate five minutes after I ordered. It made made feel ill for a few hours afterwards.


Stephanie
Stephanie

AVOID like the plague never been so sick in my life after eating the chicken kiev burger. Also as previously mentioned by others glass was so dirty, I thought it was frosted!


Richard
Richard

Food order want processed properly at Bar so no food for 30 minutes. Went to check and the issue was resolved quickly with apologies and drinks as compensation. Did was good when it arrived and problem was dealt with well.


Jen
Jen

I have spent the last 24 hrs caring for my daughter who has been violently sick after eating a chicken burger at this establishment, she will not return ever again . That was the only thing that could have caused her illness .


Neil
Neil

Nice location, and good vibe. The place is very much a Spoons. Food was at best average, and arrived warm. It is a fairly cheap place to eat around there, so you get what you pay for. Nice views if sat on terrace. Sorry wouldn't return.


Steve
Steve

I love the lounges, good food good service, plenty of vegan dishes for those in the group that eat a plant based diet so they feel welcomed. Brilliant concept by the person who came up with the idea. This was my first visit to The Puerto lounge and it fulfilled all my expectations. It's like having the certainty of a big chain with the feel of an independent. Well done everyone involved.

Catégories

  • Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
  • Cheese Une sélection soignée de fromages artisanaux du monde entier, offrant des saveurs et des textures variées qui ravissent le palais. Parfait pour partager ou savourer individuellement avec les accompagnements idéaux.
  • Western Savourez les saveurs de l'Ouest avec notre menu diversifié mettant en avant des classiques comme des burgers juteux, des steaks succulents et des pâtes crémeuses. Chaque plat est élaboré avec des ingrédients de qualité supérieure pour une expérience culinaire inoubliable.
  • Burgers Des burgers juteux et savoureux confectionnés avec des ingrédients de qualité supérieure, allant du bœuf classique aux options végétariennes uniques, tous servis avec des garnitures fraîches et un choix de frites taillées à la main ou d'une salade croquante.

Commodités

  • Tapas
  • Seating
  • Free Wifi
  • Mastercard

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"Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs and she said they would expedite my pizzas. The owner came over and said he had two vegan pizzas for 8:30 pm and I said that is not what I ordered. He said he was too busy to remake the pizzas. He said the girl that took the order said she didn’t remember gluten free was ordered. As a Celiac , those are the first words out of my mouth when I order any food and I also inquired the size of the gluten free crust and frequently they are pre-made and sealed and I was told they are 11”. He would not remake the pizzas as he said he has to trust his staff. So he implies the customer are lying and uses it as an excuse to not make it right. It doesn’t excuse not remaking the pizzas correctly as ordered gluten free as I was told a few minutes earlier. I assured him I ordered both pizzas gluten free and my wife came in and also confirmed as she heard me place the order on the phone. I realize this pizza must be well done and popular but not to remake the pizzas and imply me a liar and refusing to remake them is unprofessional. I find his behavior arrogant, rude and unprofessional and just because he went to Italy to learn how to make pizza doesn’t make him a good owner and manager. Hopefully, he won’t blow off this review but learn from it. Always make it right for your customers! And never insult your customers! It also suggest he doesn’t care about his customers because he is too busy. He walks away and just repeats he has to trust his employees. Poor excuse for not making the pizzas as ordered! Employees can make mistakes and as a Coeliac I will also double check as I did when I came to pick up the pizzas. I would advise Coeliacs to not try these pizzas as you can’t trust them to make them to your order. Peace be with you! Dietary restrictions You cannot trust this place to make your gluten free as ordered and they won’t remake it if they made it wrong and just say I have to trust my staff. Very Poor attitude from an owner and a bit arrogant! Customers don’t appear to be important and must be lying if they get an order wrong."