Hot Kebabs Falkirk - Carte

20a Melville Street, Falkirk, FK11HZ, United Kingdom

🛍 Kebab, Cafés, Pizza, Seafood

3.6 💬 1600 Avis

Téléphone: +441324612224

Adresse: 20a Melville Street, Falkirk, FK11HZ, United Kingdom

Ville: Falkirk

Menu Plats: 35

Avis: 1600

Site Web: https://www.hotkebabs.co.uk/

"This takeaway is not worth any stars at all. When placing the order I was given a delivery time for an hour after ordering, At I phoned the shop to be told they were very busy and the rain was causing problems. I was assured our food would be with us in ten minutes. Half an hour later I phoned again and complained that our delivery was now an hour late. I was given the same excuse. They really couldn’t care less. At we finally got our food. Lukewarm and really not worth the wait. I would not recommend this takeaway even if it was the last one open. No customer service at all."

Adrian Adrian

super taste amazing and friendly service

Adresse

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Avis

Kirsty
Kirsty

I do not recommend this restaurant at all. I ordered takeout and it was supposed to be ready for pick up, but when I got home to eat, the food was cold and had mold on it. I will not be returning to this place.


Mohammed
Mohammed

We have always had good experiences eating hot kebabs, but we ordered them on a Sunday night and were extremely disappointed. It seems like something has changed, as the food was not up to its usual standard. Unfortunately, we will not be returning.


Dave
Dave

I always order the same thing here: the mixed hoagie with green chilis. However, I have noticed that the portion size has decreased in the last few months, and the cheese in my last order was not very good. The hoagie was mostly chips and salad. The service is always friendly, albeit a bit playful. They also have great pizzas! Voir le carte


Oscar
Oscar

This takeaway is not worth any stars at all. When placing the order I was given a delivery time for an hour after ordering, At I phoned the shop to be told they were very busy and the rain was causing problems. I was assured our food would be with us in ten minutes. Half an hour later I phoned again and complained that our delivery was now an hour late. I was given the same excuse. They really couldn’t care less. At we finally got our food. Lukewarm and really not worth the wait. I would not recommend this takeaway even if it was the last one open. No customer service at all.

Catégories

  • Kebab Savourez nos délicieux kebabs, grillés à la perfection et débordant de saveur. Choisissez parmi une variété de viandes et d'épices vives, servis avec des accompagnements frais. Parfait pour un repas satisfaisant et savoureux.
  • Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy. Voir le carte
  • Pizza Plongez dans nos pizzas parfaitement cuites, élaborées avec de la pâte étirée à la main, une sauce tomate riche et un mélange de fromages gourmets. Chaque tranche éclate de garnitures fraîches, garantissant une bouchée délicieuse à chaque fois.
  • Seafood Plongez dans les prises les plus fraîches de la mer avec notre sélection de fruits de mer, proposant des plats exquis préparés avec des poissons et fruits de mer de haute qualité. Savourez les saveurs de l'océan à chaque bouchée !

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"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"