Téléphone: +4922127106998,+492212578005,+4922154814143
Adresse: Apostelnstr. 2a, 50667 Cologne, North Rhine-Westphalia, Germany, Koeln-Ehrenfeld
Ville: Koeln-Ehrenfeld
Plats: 35
Avis: 2769
Site Web: https://www.sattgruen.com
"We went here for dinner on a Friday evening, ordered two Brauhausschnitzel a Kölsch and a red wine. I took just one sip of my wine and immediately noticed it had oxidised. It wasn't corked, just oxidised from exposure to air for too long....Happens quickly with an open bottle, especially in warm weather. I went to the bar and politely flagged the issue. Our extremely young waitress took a sniff but clearly wouldn't have known the difference. She then passed the wine to the barman. He didn't even smell the wine, didn't taste it, wouldn't even hear me out. Instead, he immediately got rude, shaking his head and barking at me that liking this wine or not was simply a matter of taste. I politely tried to counter that I know my wines and that this wine was oxidised, but he barked more of the same. I fully realise that you don't go to a pub in Cologne expecting fancy wine. But even table wine is undrinkable when it's gone off. So, I gave up trying to get a replacement and asked for water instead. The barman responded that I may have a water but that I would still be paying for the wine Appalled by the rude treatment and blatant rip-off, I was THIS close to walking away from the meal (leaving an unsettled bill if when the waitress stared pleading with me that the guy was her boss and that he'd make her pay for the wine if she took it off the bill (which she herself would have wanted to do) and that, likewise, she'd allegedly be charged out dinner if we walked away. Needless to say, the meal was spoiled for me, because I was so frustrated. —I've been coming to the pub for ten years. I've brought groups as large as twenty people to this pub and we've had a good time. I'm so disappointed that, clearly, they no longer want my custom."
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