Firezza - Menu

1 Clarence Street, STAINES-UPON-THAMES TW18 4SU, United Kingdom, STAINES-UPON-THAMES

🛍 Italian

4.2 💬 2 Avis

Téléphone: (+44)2039618704

Adresse: 1 Clarence Street, Staines-Upon-Thames TW18 4SU, United Kingdom, STAINES-UPON-THAMES

Ville: STAINES-UPON-THAMES

Plats: 29

Avis: 2

Site Web: http://www.firezza.com/

"This is a wonderful restaurant with delicious pizzas and excellent service. It's an ideal spot for family and friends to enjoy a meal together."

Kevin Kevin

This is a fantastic restaurant with amazing pizzas and excellent service. It's a perfect spot for families and friends!

Adresse

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Avis

Sowm
Sowm

This is a wonderful restaurant with delicious pizzas and excellent service. It's an ideal spot for family and friends to enjoy a meal together.

Catégories

  • Italian Savourez les saveurs riches et diversifiées d'Italie avec notre menu, proposant des pâtes classiques, des risottos savoureux et des plats traditionnels de viande et de fruits de mer, tous élaborés avec des ingrédients authentiques et de la passion. Buon appetito !

Commodités

  • Visa Card
  • Mastercard

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"Used to be good, but had a poor experience last night. We went as a family of four and had a meal in the left bank restaurant. The table service was quite poor and the bill had a £13 service charge slapped on automatically. The total bill was £126 plus tip, making £139. I left £130 truly believing it was sufficient under the circumstances. The waiter came back twice saying it wasn't enough money. I explained once that the service charge was optional and that I have left enough including an appropriate tip. This was rejected and the waiter again insisted I pay the full amount as it was not enough. I explained again about the tip. He came back yes again to query how I would make up the shortfall in the bill. I was forced to stand my ground and insist in front of everyone that I wasn't paying the full tip. Automatically slapping on £13 tip for poor service is one thing. To then repeatedly question and confront a customer over not paying the full tip in front of everyone is quite another thing altogether. I left the restaurant feeling both humiliation at the confrontation but also annoyance knowing that actually I was right. The tip is optional, discretionary, and voluntary. Putting it automatically on the bill could be seen as a helpful reminder, thank you, if you want to see it that way, but repeatedly insisting it is paid and that I have made a mistake in leaving a smaller tip and ignoring my explanation is just plain wrong."