Brain Freeze Falkirk

United Kingdom, FK2 7DJ, Falkirk

🛍 Food, Cafés, Store, Coffee Shop

3.4 💬 939 Avis

Téléphone: +441324633719,+441324306997

Adresse: United Kingdom, FK2 7DJ, Falkirk

Ville: Falkirk

Plats: 35

Avis: 939

Site Web: http://www.brainfreezefk2.co.uk/

"the order has arrived. I couldn't make calls to follow orders. when it finally arrived, it was wrong, ordered bananen drown, great when they order an allergy, lemon ice radiation and reused orange mud from inaccessible taste, ordered a pot with heavenly and lemon sorbet and got a chip of lemon sorty. to say I was disappointed, is an understatement! currently isolating, so can not be delicious. incapable, contact with shop."

Ricardo Ricardo

my happy place especially tango rays come rain or shine.

Adresse

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Avis

Riley
Riley

they put nutella on nut-free eating. the second time they did this now


Chloe
Chloe

good choice of ice creams. one of the only places in falkirk that still sells tango ice flash


Max
Max

Bubble waffle was okay, got bottle of juice too and one was out of date and flat bit expensive for it being out of date


D6599UPclaireg
D6599UPclaireg

Ordered on a Wednesday night waited almost 1 and half hours . Crepes came with no ice cream six scoops) not good service . Wont use again


falkirkfoodies
falkirkfoodies

great service, efficient and nice selection of ice creams. i usually get the tango ice blasts. always feel very welcomed when im in there.


B5628JHjaya
B5628JHjaya

I ordered a crepe for my daughter with strawberries, cream, and flake. However, when the crepe arrived, it was plain with no toppings. The restaurant claimed they had no driver available to bring a new one and instructed me to seek a refund online. Unfortunately, the website does not allow refunds. They offered to provide a complimentary crepe on my next order, but my daughter wanted it that night.


scottbH6432OC
scottbH6432OC

Ordered for my family as used to be good must be under new management staff are very rude 3 missing items on arrival then blamed us all ice cream scoops were ping pong ball size utter disgrace of a place then sorted 2 items with a lot of attitude totally unprofessional and certainly wouldn’t recommend as someone had to do without dessert which was paid for nothing short than criminal avoid like ebola!


Yummymummy9313
Yummymummy9313

Visited here for an ice cream cone for my son. He was spoilt for choice as they have so many different flavours of ice cream to choose from. He ended up getting the Belgium Chocolate ice cream with a teddy bear cone and was happily surprised to find that it was only £1. Very clean and welcoming place and would come back if in the area, especially to try a cheesecake as they looked lovely and get some more ice cream.


Stephanie
Stephanie

the order has arrived. I couldn't make calls to follow orders. when it finally arrived, it was wrong, ordered bananen drown, great when they order an allergy, lemon ice radiation and reused orange mud from inaccessible taste, ordered a pot with heavenly and lemon sorbet and got a chip of lemon sorty. to say I was disappointed, is an understatement! currently isolating, so can not be delicious. incapable, contact with shop.

Catégories

  • Food Régalez-vous avec notre sélection variée de plats, offrant un mélange de classiques et de créations innovantes. Chaque élément est préparé avec les ingrédients les plus frais pour ravir vos papilles et vous offrir une expérience culinaire mémorable.
  • Cafés Des cafés charmants proposant une variété de cafés et thés fraîchement préparés, ainsi que des collations légères, des pâtisseries et des desserts. Parfait pour un remontant matinal ou une pause gourmande l'après-midi dans une ambiance cosy.
  • Store Découvrez une variété de sauces gastronomiques, d'assaisonnements uniques et d'ingrédients de qualité qui donnent vie à vos créations culinaires à la maison. Parfait pour les amateurs de cuisine cherchant à élever leurs expériences culinaires.
  • Coffee Shop Ambiance pittoresque avec l'arôme de café fraîchement infusé. Profitez de notre sélection diversifiée de boissons classiques à base d'expresso, de cafés frappés et de thés spéciaux, accompagnée d'un assortiment de pâtisseries fraîchement cuites et d'en-cas légers.

Commodités

  • Cafe

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Indian • European • Fast Food • Vegetarian


"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"