"I’m surprised by some of the positive reviews, here, especially from someone who visited the carvery for Sunday Roast; maybe something has fundamentally changed, recently. We visited as I heard their radio advert – “two people for £25…Succulent Beef and Chicken, crispy roast potatoes, and golden Yorkshire puddings”. Firstly, it was a very confusing arrangement and we were not the only diners to get confused. This was partly because the self-service starter was for soup, and for salad. I don’t think that anyone really understood that the salad was the starter. We had to ask for someone to come and carve the meat, which was Beef and Gammon. I think that the meats could have been OK, if they were warm (there was no form of heat to keep the meat warm) as was the case for the gravy that was in a small jug. I had both Beef and Gammon and the Carver struggled to carve the beef and then, when carving the Gammon, only managed to provide me with the fat. Things then went down-hill when we discovered the ‘roast’ potatoes and Yorkshire puddings which had clearly come from the Freezer. When I visited the vegetables, there were a couple of pieces of dried Broccoli and mixed peas and sweetcorn, which I believe had some from a tin or were from the freezer. The Yorkshire puddings were arguably golden but the roast potatoes were definitely not crispy and were what you would expect from cheap, frozen, potatoes. With the exception of the meat, the food appeared to have come from a Findus, frozen, ready-meal from one. I think that our server did her best in adverse circumstances. When we complained, she initially said that nobody else had complained. We heard several disgruntled Customers, ourselves – confusing buffet, no server, booked for Sunday roast online but arrived too late, anther confused booking, and a comment about going for a Chinese. Having spoken with the Chef (not sure why not the Manager), our server returned to explain that they were having issues and that there was a new Chef, that we did not have to pay, and that we could have any complimentary meal from the menu; we chose to leave. Our server was very apologetic. I think that the issue here is one of Management. Whatever the issues were, nothing excuses frozen and/or food and the advertising on radio is ludicrous. I hope that Marriott and/or the Oxen Bar Grill find this useful."
