"We live locally to this establishment, and have visited on many occasions, over the years. However, in recent months, we have noticed that the cakes are far too sweet in texture, if you ask for something to be cooked “well done”, the opposite is given to you, and the overall food selection on offer, is limited. My main complaint, isn’t regarding the standard of food, though; but the rude staff working here. On two separate occasions (the worst incident being only a few days ago), when we arrived at the cafe, we were told that only certain tables, in one section of the cafe, were available for us to sit at. The reason for this, so I have been told by the staff members, is because they don’t want to stay on after hours, to clean additional sections. I do understand this predicament, but, at the time of them saying this, they have been letting other customers sit in the areas that are supposedly ‘closed off’. Letting us sit in the ‘closed off’ sections of the cafe, wouldn’t make any difference to them, with this being the case. Although the cafe clearly states that they are open until 4pm, if you arrive any later than 3pm, you are made to feel like an inconvenience. On several different occasions, we have been told that we are allowed to stay, but must finish within a 30 minute window. It’s like you are on a timer. If you arrive after 3pm, you are only allowed to purchase cakes or drinks. This would typically be fine, but the cafe usually only has two different cakes to choose from. A few years ago, they had a much better selection of cakes on offer. In addition to the staff being offhand and rude, they will mop up the floors around you, whilst you are still eating. You feel rushed, and the experience is awkward. On a recent visit, the waitress made it plainly obvious that we had outstayed our welcome. She started clearing our table, before checking we had finished, and then proceeded to walk around the small section we were sat in, slamming down on the tables, the menu’s, for the following day (including on the table that we were still sat at). In my honest opinion, everything seems like too much trouble for the staff. If you ask for custard with your dessert, instead of cream or ice cream, you are charged an additional amount. If you ask the staff for cutlery, you are told to go and get it yourself. It seems to me, that the staff want to do as little as possible to accommodate their customers. I don’t see us returning to this cafe again! I am hugely disappointed!"
