"Other than excellent service at the bar in the evening, the overall service was very poor. We booked breakfast and paid up front for our 2 days. On arrival at the desk on day one, we waited several minutes before we were acknowledged, we were then shown to a table but not advised where the food was. Whilst eating, we then watched a member of staff clean a table, whilst holding the cutlery in her armpit!! and remove it by the tines and knives by the tip and spoons by the bowl!! no gloves were worn. The second day, again despite booking and pre paying we waited in a long queue whilst the staff member dealt with people who hadn 't booked or pre paid. It would have made sense to ask which of us had booked and paid and dealt with first. I mention to a staff member that they were about to run out of plates and her reply was I know, we 're running out of everything Chaotic and badly organised, too few staff, overcooked scrambled egg, burnt croissants, not a good experience."
