Surrey Heath
Hare And Hounds

Hare And Hounds

Brentmoor Road, GU24 9QG, Surrey Heath, United Kingdom

Pub • Cafés • Drinks • Seafood


"First time in this pub for some time, and on arrival we went up to the bar, only to be told it 's table service only. Very odd, as since restrictions have been scrapped in the last month, this was the first time we 'd experienced restrictions in a pub like this. We sat at a table less than 6 feet from the bar, only to be fronted with a member of staff taking our drinks order. All the table staff seemed to be very young, and they had to write down the drinks order, only to take it less than 6 feet to the bar where they placed this down on the bar for the one bar person to serve. Whilst we were there, the staff were forever asking Are you alright for drinks? . We didn 't need to be asked, and when we did want another drink, we were happy to flag one of them down. It seemed ludicrous having this type of service, when it would have been better to be able to stand at the bar to order the drinks and then go to the table, allowing the table staff to wait on the tables that were having food served. I doubt that they would know any information about the available drinks, including brands and ABVs. It would have been better off having another member of bar staff, and less table staff. When we arrived around 6pm, there were four table staff hanging around the bar. It also seemed strange that they were all wearing long sleeved hoodies in August. We will be happy to re visit the pub when the operation of the pub is more reflective of the layout and service offered."

Linden

Linden

Lime Avenue, Macdonald Frimley Hall Hotel Spa,, Surrey Heath, United Kingdom, GU15 2BG

Cafés • Steak • Seafood • British


"Had to contact hotel about 5 times to make a reservation for birthday afternoon tea party! Every time someone promised to ring back with arranged time and more details. Nobody did. I had to chase them again and again.On the day we stepped into smelly old and dirty room, where we had to wait for about 40 minutes and then were treated with “not even average” afternoon tea including very dry (with the crust!!! sandwiches and supermarket scones.Tasted old, dry and absolutely disgusting. We were not able to eat it but the worst part – no one mentioned a word about the birthday. BUT it was arranged and promised during the reservation. As food was still there we asked the boxes to take it home and were told there are none. We managed to get a few bits of the foil to wrap it up!!! I still cannot believe it! Well, it went to the bin anyway as no one wanted to eat this trash food.In addition to that the bill was calculated wrong and we had to wait for adjustments for about 20 minutes. On the way back I explained the situation at the reception and nobody cared at all. It was a lie (all waiters were gone, it was nobody around . I was polite and asked for explanations. Someone run to me and told to write email to them with all the details so they could see. I did! Nobody answered .I did write additional to the manager of the hotel and HE DID NOT ANSWER.Shame on you for ruining birthday party, for all your lies, for not even saying sorry for our party, for ignoring my emails!"