"Pros:
-The facility is great. The hotel is very new, has air conditioning, and comfortable seating in the common area. The bathrooms and beds were all very comfortable.
-The breakfast was of high quality with a lot of variety included in the breakfast package.
-The location is perfect. It is a 3-minute walk from the town center, yet far enough away to offer beautiful views and peaceful mornings.
Cons:
-The establishment seemed to be understaffed or provide poor service. It was unclear whether the service was lacking or if they were simply short-staffed. There was never anyone at the front desk to offer basic tourist information. When we checked in late at 10pm, we found ourselves locked out with no staff visible, even though their email stated that check-in was possible until 12am. We had to call their emergency cell to get someone to the front desk. Additionally, during our first breakfast, we were questioned multiple times about our stay and room information. It seemed that the restaurant used to be open to the public, which is no longer the case. However, I did not see them questioning other guests as much as they did to us. We were the only non-white guests that I saw, which may have been a factor. However, the next morning, they recognized us and we had no further issues with the service.
-There is no elevator. It is questionable to label yourself as "luxury" when guests are placed on the third floor and have to carry their luggage up two flights of very narrow, winding stairs. They did assist my elderly aunt, but did not offer help to the rest of us.
Overall, it was an average experience. I enjoyed the rooms and the location, but I believe I could find better service and experience elsewhere. There are many charming inns in the area, so I would recommend choosing another option."
