"This review comes after being a Marriott Bonvoy platinum member for over 11 years having stayed at Marriott properties throughout the world. I can honestly say the Marriott Sindelfingen Germany is by far THE WORST Marriott property I have stayed at. However, I want to start this review on a positive note and recognize some very hard working staff in certain sections. Breakfast Buffett: The gentleman at the morning omelet station is super kind and the results of his food are amazing. I can't think of his name at the moment of writing this review but he is the only male cooking in the morning. Bar: Alex the bartender has great customer service skills. He sparks really good conversations and is super helpful with sharing information about the local area. His drinks are always great just overall a great guy. Management: During my stay here, I have had conversations with management about issues during my stay. My most recent conversation was with Juan Carlos. He was very receptive to my comments criticism of the property. He actually made me feel like he cared and was a great listener and shared with me information that allowed me to understand why certain things were happening. Great management skills. Now for the not so pleasant criticism: Housekeeping: For those of us staying long term, we get cleaning once every 3 days. This is absolutely reasonable. However, they only give you two towels per room for those three days. I am a single person to a room that showers two times a day. Once in the morning after my workout and once before bed. Two towels doesn't cut it for 6 showers. If your going to extend the cleaning period, at least leave enough towels or have a policy in place to do just a towel swap if needed. Next is the shampoo conditioner body wash containers. They are affixed to the shower and are full size containers to last a while. On one occasion, I ran out of both shampoo and bodywash. This happened at the day 15 mark. So the containers do last a while. When I ran out, I called the front desk and asked them to please have housekeeping refill the containers. When I got back they were not refilled. I ended up buying my own shampoo and bodywash from the store. The second day before going to work I stopped by the front desk and again asked them to please ensure the containers were refilled. They assured me they would be. When I came back after work, they were again not refilled yet. On the third day, I took the containers off the wall and physically walked them down to the front desk and finally asked to speak to a manager as I was extremely frustrated that it took 3 days to get my containers refilled and only after having to walk them down myself. The manager invited me to a cocktail and had the containers refilled immediately. While I appreciate the cocktail, I want to point out that for 15 days the cleaners had to come to my room at least 5 times, to clean up. During that time, they should have seen that the containers were running low and refilled them. They were not doing that so maybe a policy needs to be put in place that they check the levels of the containers and if they are less than 1 4 full they need to be refilled before the hotel guest has to request it. During my stay, I noticed the housekeeping staff is a third party cleaning company as they do not wear Marriott uniforms and have a different logo on their uniforms. This would explain why there are inconsistencies with the cleaning service. Additionally, this raises some concerns for me because they are third party contractors. Therefore, Marriott doesn't really have much control over these contracted employees or their policies. Additionally, the quality of background checks they conduct on these employees is unknown. While I have not experienced anything negative, I would feel more comfortable knowing Marriott company employees are the ones servicing my room. Executive Lounge: The lounge is accessed using your hotel key. So if you pay for the executive lounge access or you are entitled to access based on your Marriott Bonvoy status your access is granted onto your keycard. My issue is even though I swipe my card and gain entry, there is an employee in the lounge that again asks for your room information. Although minor it just gets annoying because like I have said I have traveled the world for the past 11 years as a platinum member. This is the first lounge that double checks your access. There are waaaay better lounges with better food and drink selections that do not do this. On one occasion, I went in the lounge to just get a glass of water from the water machine. I grabbed a glass and started to walk out when I was stopped by the employee working the lounge. She had zero tact and called attention to me as though I was about to commit the biggest crime. She then proceeded to tell me that I cannot take anything out of the lounge. A glass of water folks!???"
Sindelfingen
