Puerto de la Cruz
Tinguaro

Tinguaro

Parque Taoro 28, 38400, Puerto de la Cruz, Spain

Vino • Café • Español • Alimento


"Having reserved a table for four on the evening of the 8th March in the restaurant Tinguaro, we were really looking forward to our visit. Our friends had been there several times and recommended it, so we joined them for the evening. We sat outside on the terrace for pre-dinner drinks. No-one asked if any more were required and we were never asked to be seated inside at our table. We made our own way to the table and eventually ordered our wines and meals. There was only one other couple in the restaurant but the service was incredibly slow. Only three of us ordered starters which were well presented and appetizing. The wines, red and white did not appear until the main course which was over forty minutes later. When the main courses arrived, two fillet steaks, a lamb shank and pork ribs, the meals were all lukewarm and the plates were cold. These were duly returned for reheating and the lamb arrived as a shoulder of lamb and was extremely fatty. My friend refused to eat it. She was asked if she would like something else but it was after 10 pm and too late. Three of us had the flambeed pancakes which were cooked at the table and were excellent, There was a discrepancy with the bill and the waiter was extremely rude to my friend. Needless to say we complained but the Manager was on holiday. Our name and phone number was taken but no call was received. No apology and no encouragement to return there by the Management. Extremely disappointing end to our wonderful visit to Puerto. We go there every year just to sample the wonderful restaurants!"