"We have been here over 30 times but since lockdown ended it has gone downhill, we were told the owner has taken up fostering and let her son try to manage things.......................... Each time we have been the service has gone downhill until tonight we decided to speak out and were met with the worst customer service possible. You walk in and get shown to a table, then the a staff disappear, no drinks nothing. Fiftenn minutes later I asked of we could have a drink, I 'll get someone to take your order was the response...........................no sorry you take our order !!! Drinks come so we decide to order our food, chicken and fish so not difficult, an hour later, no food....................we order another drinks, guess what 10 minute wait, Drinks come, food comes, now the food is spot on, everything as it should be. Staff disappear again, not one person asks whether everything is ok. Staff are bust wiping tables so we wait again, food plates are taken away, again we are ignored. Fifteen minutes later no mention of a desert, my wife gets fed up and asks to see a desert menu. It 's over there !!! gestures at a faded chalk written blackboard which we can hardly read. We ait and wait and wait......................no sign of either waiter or manager, the waiter walks straight past us several times. We decide to give up on desert, no sign of anyone now so we ask for the bill, bill arrives, same person who we asked about deserts, so decide to have a word. Young manager, oh I 've been busy, here 's your bill you can pay by contactless. No mention of our deserts or anything off the bill just that he 's busy and the staff are new and untrained, sorry the same waitress has worked there since lockdown ended. No customer skills whatsoever, let me get you the desert, have a drink or I 'll knock you something off the bill. Chef appears. I go and compliment him on the food, he asks me what 's gone on so I tell him, ok well it 's hard to get staff.................. Sorry no that 's it, your quiet little restaurant has just lost two loyal customers who come in every few weeks for a nice meal out !!!! I do hope the lady owner gets to read this because if you let this carry on trust me you won 't have a business !!!!"
